Customer Service Representative
Leandro Porciuncula-Farmers Insurance Agency
Job Description
Job Description
Join a Growing Team Where Your Career Can Thrive
We are a growing insurance agency in Phoenixville, PA, seeking a customer-focused and organized professional to join our team.
This role is ideal for someone who enjoys helping people, building relationships, and contributing to a positive client experience.
More than just a job, this is an opportunity to grow with a company that values initiative, professional development, and long-term career advancement.
We are looking for individuals who want to build a future with us and grow as our agency continues to expand.
Why Join Us?
Competitive pay based on experience and qualifications
Clear opportunities for career growth and advancement
Supportive, team-oriented work environment
Ongoing learning and professional development opportunities
Meaningful work helping individuals and families protect what matters most
Responsibilities
What You'll Do
Greet and assist clients in person, by phone, and through email and CRM systems
Respond to customer inquiries, policy questions, and service requests
Process payments and assist clients with claims-related matters
Prepare and provide insurance quotes
Support licensed agents with administrative and customer service tasks
Help strengthen client relationships and contribute to agency growth
Maintain accurate and up-to-date customer records
Assist with daily office operations and workflow management
PennDOT work
Requirements
Qualifications
Required
Strong English communication skills
Excellent customer service and interpersonal skills
Professional, positive, and dependable attitude
Strong organizational skills and attention to detail
Ability to work effectively in a fast-paced environment
Ability to work on-site in Phoenixville, PA
Must be legally authorized to work in the United States
Preferred
Bilingual in English and Spanish or Portuguese
Previous customer service experience
Insurance industry experience
Familiarity with CRM systems
Sales experience or confidence in client-facing interactions
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Hands on Training
- Career Growth Opportunities
$17.5 per hour
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