Investor Suspense Analyst

Managing an active pipeline of post-closing suspense items, the full-time remote Investor Suspense Analyst will resolve issues preventing investor purchase, collaborating with internal teams and external partners to ensure timely loan sale execution and a positive customer experience. Key responsibilities Own and manage an investor suspense pipeline, prioritizing files and ensuring they are worked within service levels Review investor conditions and loan documentation to identify and resolve outstanding issues Communicate with internal teams and external contacts to gather information and move files forward efficiently Required qualifications 2+ years of relevant mortgage operations experience, particularly in post-closing or investor suspense Experience managing a pipeline or high-volume queue under deadlines Familiarity with loan documentation and ability to interpret conditions Strong system navigation skills and proficiency with productivity tools such as Outlook and Excel Demonstrated problem-solving skills and sound judgment in fast-paced environments