Customer Success Manager

divh2Customer Success Manager/h2pCanals is a fully remote, profitable startup transforming the industrial supply chain with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe./ppWere a 100 person team (60 in engineering) distributed across North and South America./ph3The Role/h3pWere hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows and were growing fast./ppYoull own the full post-sale relationship for a portfolio of accounts leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence./ppAt Canals, youll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you./ph3What Youll Do/h3ulliOwn a portfolio of customer relationships, driving adoption, retention, and renewals./liliLead onboarding and customer training sessions to ensure quick, confident rollout across teams./liliMonitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks./liliPartner with Product and Engineering to surface customer insights and resolve issues efficiently./liliFacilitate regular business reviews to demonstrate ROI and align on future goals./liliContribute to the creation and evolution of scalable systems, playbooks, and processes as we grow./liliChampion a customer-first mindset across Canals, ensuring every customer interaction reflects our values./li/ulh3What Youll Bring/h3ulliTypically, 5-8 years in Customer Success for a B2B SaaS product./liliExperience working in an early-stage startup and building playbooks, processes, or systems from scratch./liliDemonstrated success driving product adoption, utilization and training end users./liliProven experience owning renewals and driving retention across a book of business./liliComfortable navigating ambiguity and taking initiative to create clarity and structure./liliStrong communication and relationship-building skills across all levels of an organization./liliComfortable explaining technical concepts to non-technical audiences./liliOrganized, analytical, and proactive you spot risks early and act quickly./liliExperience supporting B2B or enterprise customers preferred./li/ulh3Bonus Points/h3ulliYouve supported the launch or rollout of new products or features, helping define success metrics and feedback loops./liliYou have experience working with non-technical customers in industrial, logistics, or supply-chain environments./liliYoure passionate about AI, automation, or operational efficiency in complex business systems./li/ulh3Why Join Canals/h3ullistrongReal-world impact:/strong your work improves global supply chains, saving customers time and reducing risk./lilistrongStrong engineering culture:/strong we invest in quality and documentation to keep moving fast sustainably./lilistrongRemote-first, flexible work environment/strong across North and South America./lilistrongStrong product-market fit/strong with tons of customer love./lilistrongTalent dense team/strong with diverse backgrounds and experiences./lipCanals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age./p/ul/div