Lead Pharmacy Technician

Job Description

Job Description

Our Core Values: 

The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotion and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values: 

• We are solution seekers. 
• We have a can-do attitude.  
• We are mission driven.  
• We care about people. 

General Description:   

The Lead Pharmacy Technician of the Prism Health North Texas Pharmacy is responsible for providing superior customer service, engaging in the development and training of other Prism Health North Texas Pharmacy Technicians, and being a good team member.  The Lead Pharmacy Technician receives and inputs prescriptions, prices, prepares, adjudicates, fills and processes the check-out and/or shipment of prescriptions, processes any insurance claims, prior authorization and patient assistance program paperwork, and helps with inventory management.  The Lead Pharmacy Technician will direct the daily workflow for technicians, and delegate projects as directed by their supervisor.  The Lead Pharmacy Technician will be the liaison between the pharmacists and the technicians.  Responsibilities Specific Responsibilities of the Job: 

• Provides training, guidance and direction to other Pharmacy Technicians. 
• Assists with daily workflow management and process improvement. 
• Provides excellent customer service to Prism Health North Texas Pharmacy patients.  
• Processes prescriptions accurately and efficiently.  This includes collecting all pertinent patient information, providing thorough and accurate insurance verification, and processing prescription orders with detail, efficiency and accuracy.  Ensures that all insurances are billed such that the patient has the lowest out-of-pocket cost. 
• Fills prescription orders accurately and efficiently.  Ensures that the entire order is filled and given to the pharmacist for checking in a prioritized staging manner.  
• Works in a collaborative manner with the Prism Health North Texas Medical Center and other Prism Health North Texas Pharmacy employees.  Be a positive representative of Prism Health North Texas Pharmacy when interacting with outside vendors and clinics.   
• Completes daily paperwork and processes relating to the technician duties that help manage pharmacy policies and procedures from a legal and Prism Health North Texas Pharmacy policy and procedure basis.  
• Manages Prism Health North Texas Pharmacy inventory systems to assure acquisition of medications, appropriate control, dispensing of medications, and reconciliation in compliance with legal and regulatory requirements and best practices. 
• Works with physicians’ offices and insurance companies to obtain prescription authorizations and prior authorizations.  
• Masters Texas ADAP (AIDS Drug Assistance Program) and 340B intricacies.  
• Learns and masters all policies and procedures needed for processing prescriptions with standard insurance and the 340B program.  
• Assists pharmacists in identifying MTM opportunities, billing through MTM platforms, and training technician staff on identifying and billing MTM claims. Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.  
• Continuously grows and develops cultural competency, demonstrating understanding, awareness, and respect for diversity.   
• Contributes to a positive work environment by demonstrating unconditional positive regard to all Prism Health North Texas Pharmacy employees, interns, etc. with an understanding, awareness, and respect for diversity.  
• Other duties as assigned.

Required Skills Required Knowledge, Skills and Abilities: 

• Thorough understanding of pharmacy operations, pharmacy laws, and regulatory requirements. 
• Excellent written and verbal communication skills. 
• Knowledge of the health and social service needs of persons living with HIV/AIDS. 
• Sensitivity to and competence in working with diverse populations, including individuals of different cultural backgrounds, persons with HIV/AIDS, minority communities, individuals with varied sexual practices, persons with chemical dependency, and members of the LGBTQIA+ community. 
• Proficiency in Microsoft Office applications and other computer software used in pharmacy operations. 
• Preferred experience with the PioneerRx pharmacy operating system. 
• Reliable transportation, valid driver’s license, and proof of auto insurance. 

Education and Experience: 

• High School Diploma or GED required; Bachelor's degree preferred. 
• Nationally Certified Pharmacy Technician (CPhT) via PTCB or ExCPT. (Required) 
• Registered as a Certified Pharmacy Technician with the Texas State Board of Pharmacy. (Required)
• Four (4) years of pharmacy technician experience preferred, with preference for specialty pharmacy or 340B program experience. (Preferred)