CTM Senior Analyst - Symphony Go to Market & CX

Marketing Product Senior Analyst

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

We're hiring a Marketing Product Senior Analyst to help scale a high-visibility, strategically important product with significant customer and growth impact. This role sits at the intersection of product, go-to-market, pricing, and operations, partnering closely with product leadership to drive adoption and execution.

You'll help shape and execute go-to-market efforts, support sales and regional teams, own pricing support, and influence how the product shows up for customers.

Key Responsibilities

• Support the product vision and roadmap by contributing market, customer, and competitive insights that inform strategy and prioritization.
• Drive go-to-market execution and adoption by partnering with Product, IT, and regional teams on launches, rollouts, and expansion into new platforms and channels.
• Monitor performance and customer feedback to improve adoption, retention, and customer stickiness, and inform future product and operational decisions.

Required Qualifications

• 3+ years in product strategy, market research, customer discovery, competitive analysis, product analytics, business analytics, or senior analyst roles
• Demonstrated experience supporting pricing models or revenue analytics.
• Strong analytical skillset (SQL, Excel) and experience with BI tools (Power BI, Tableau, Looker, or similar)
• Strong communication skills with the ability to translate data into action.

The position is based in Atlanta, Georgia and will require commuting to office. Employer will not sponsor a visa for this position. Must be currently in the same geographic location as the job or willing to relocate yourself.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.