Customer Support Representative
$18 - $19 per hourWaterfront Brands
Waterfront Brands is the largest and premier manufacturer of waterfront equipment in North America, with offices in Fergus Falls, MN, Claremore, OK, Fort Lauderdale, FL, and Snow Hill, NC. The company’s flagship brands include ShoreMaster, HydroHoist, Neptune, and Tide Tamer; additional brands include RhinoDock, PolyDock Products, ShoreMaster Fabrics, RotoMoldUSA, HyPower, and Firstmate.
The Customer Support Representative serves as the first point of contact for eCommerce customers, dealers, and contractors across Inland brands, , including ShoreMaster, ShoreMaster Fabrics, and HydroHoist. Responsibilities include handling phone calls and online chats related to orders, product inquiries, website support, shipping updates, returns, warranty claims, and basic troubleshooting. The role also supports the overall customer experience by providing timely, professional assistance throughout the sales process and offering backup support to the Coastal eCommerce team, including Boat Lift Warehouse. Success in this position requires strong communication, attention to detail, customer service skills, and collaboration with internal teams.
Position Responsibilities
Respond to customer phone calls, chats, and inquiries for Inland eCommerce brands.
Assist with orders, product questions, shipping, returns, warranty claims, and basic troubleshooting.
Help customers navigate websites, place orders, and understand product options.
Research and resolve customer issues, documenting interactions and escalating complex concerns when needed.
Collaborate with internal teams to support customer needs and improve service.
Provide backup support for the Coastal eCommerce team, including Boat Lift Warehouse.
Maintain product and process knowledge while meeting quality, productivity, and company standards.
Perform additional duties as assigned.
Education
High School Diploma or General Education Degree (GED) Required
Associate’s or Bachelor’s Degree – Business, Marketing, Communication or related field – preferred
Experience in Customer Support or Administrative Support - preferred
Knowledge and Skills
Excellent written and verbal communication skills
Customer/Client Focus
High level of initiative, attention to detail, and ability to problem solve
Multi-tasking abilities
Ability to work independently and as part of a team
Proficient in Microsoft Word, Excel, and PowerPoint
Schedule
Full-time, in-office position located in Fergus Falls. Standard hours are Monday–Friday, 8:00 AM–5:00 PM.
Pay: $18.00 - $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Work Location: In person
Waterfront Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Customer Support Representative in Fergus Falls, MN vacancy
- ...Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactio Customer Service,...Suggested
$17 per hour
...Available: ASAP Closing Date: When Filled District: Stewartville Public Schools Position: District Administrative Support Assistant Hours or FTE: 40 hours/week; Year Round Starting Date: As Soon As Possible Job Description: Stewartville School...SuggestedHourly payWork experience placementWork at officeImmediate startFlexible hours$69k
...Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based... ...opportunities with promotion from within Supportive and collaborative virtual team... ...relationship-building skills Sales or customer service experience is helpful but not required...SuggestedRemote workWork from homeFlexible hours$54k - $71k
...grade 7 Position Summary Otter Tail Power Company is seeking a Sales Coordinator to support our Sales and Implementation team as we grow retail load and strengthen customer partnerships. This role plays a key part in coordinating customer engagement, managing...SuggestedContract workFor contractors$27 - $37 per hour
...great - that feeling when everything works together. Apply your expertise in new ways to continue on the path of growth as a Customer Order Support Specialist. The Customer Order Support Specialist supports the Accounting and Operations Support Manager. Daily activities...SuggestedHourly payFull timeWork at officeLocal area$13 per hour
...POSITION: To assist with preparing donations for sale, providing customer service, and helping with the day to day operations of the... ...The physical demands and work environment described here are representative of those that must be met by an employee to successfully...Hourly payFlexible hoursAfternoon shiftWeekday work$64k
...Sign-On Bonus (based on performance and eligibility)Route Sales Representatives are critical to our success at FritoLay! Our Route Sales... ...(k) contributionHealth, dental and vision insuranceFinancial support to help obtain a degreeCompany discounts and perksOur application...Full timeLocal areaRelocation packageShift workWeekend work- ...the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we...Minimum wagePart timeStart working todayLocal areaFlexible hours
$15 per hour
...retail merchandising activities will connect customers with the brands they love in one of the... ...main contact with store management and represent Acosta Group in your assigned store.... ...Acosta team members. Leveraging the support of and sharing best practices with our Walmart...Full timePart timeFlexible hoursAfternoon shift$15 per hour
...retail merchandising activities will connect customers with the brands they love in one of the... ...main contact with store management and represent Acosta Group in your assigned store.... ...Acosta team members. Leveraging the support of and sharing best practices with our Walmart...Full timePart timeFlexible hoursAfternoon shift- ...Cashier At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! Cashiers will provide a friendly and efficient check-out experience for our customers. The...Local areaFlexible hoursNight shift
- Medical Courier We're looking for a reliable and professional Medical Courier to transport time-sensitive medical materials — including lab specimens, pharmaceuticals, medical equipment, and patient records — between healthcare facilities, labs, and clinics.
- ...Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every... ...through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together. "...Local area
$23.47 - $38.62 per hour
...mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service... ...delivery Administrative Duties : Maintain delivery records and support basic clerical operations Disclaimer This is not a job...Hourly pay$16 per hour
...what’s right for participants Take initiative to help participants be part of the community and enjoy their favorite activities Support participants with developmental goals like budgeting, exercise, and nutrition You’ll assist people with their personal...Hourly payFull timeWeekend work$23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...roles within MN or within a 25-mile radius Personalized support via email and chat Apply for USPS Jobs in MN with Confidence...Hourly pay$23.47 - $38.62 per hour
...Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position Details Vacancies : Numerous openings nationwide...Hourly pay$16.18 - $22.3 per hour
...promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Qualifications Requirements are representative of minimum levels of knowledge, skills, and/or abilities. # Work experience in a housekeeping and/or service-oriented...Hourly payWork experience placementCasual workLocal areaFlexible hoursShift workAfternoon shift- ...order to prevent problems/complaints. Hall lobby stairs water fountains furniture wall spotting and high dusting is done daily. Customer Relations and Service: Knock lightly on door before entering, if occupied. Be friendly and cheerful to customers. Answer questions...Shift work
$13 per hour
...Your local Domino’s is NOW HIRING friendly, reliable Customer Service Representatives (CSRs) for pizza maker/cashier duties. Team Honey Badger... ...Flexible schedules that fit your life A positive, supportive team environment Opportunities for advancement with on...Hourly payPart timeLocal areaImmediate startFlexible hoursShift workNight shiftAfternoon shift$23.47 - $38.62 per hour
...peace of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues... ...and efficiently Clerical Work : Perform administrative support tasks to aid daily USPS operations Service Support : Assist...Hourly payWeekend work$18.06 - $24.51 per hour
...promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Qualifications Requirements are representative of minimum work levels of knowledge, skills, and/or abilities: # High school diploma or equivalent. # Experience in...Hourly payLocal areaRemote workShift workDay shift$17.75 per hour
...-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Direct Support Professional $17.75 PART TIME Evenings DSP Fergus Falls Hillcrest (14) Every Thursday 3 PM - 10 PM, Every Other Saturday and...Full timePart timeWeekend workAfternoon shift$20.51 - $26.16 per hour
...invests in employees by providing benefits, support resources, and training and development... ...for all goods and services. Act as a representative of the DNR, Division of Parks and... ...limited supervision while prioritizing customer service and safety. Teamwork skills...Hourly payFull timeTemporary workPart timeSeasonal workWork at officeLocal areaRemote workShift workNight shiftAfternoon shiftWeekday work- .... Vector's Purpose: Improve the Quality of People's Lives Vector's Core Values: Do the right thing Respect and Support each other Aspire to Excellence Honor our Commitments Ready to take action as a Receiving Associate? Apply today and...Shift workDay shiftAfternoon shift
- ...unlimited earning potential! Excited at the chance to enrich customers lives through technology! A good listener and able to multi... ...What We Offer: Unlimited Earning Potential Fun, Supportive Team Environment Career Growth - Promotional Opportunities...
$25.67 - $37.26 per hour
...for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position was previously announced 03/23/2026 through 04/06/2026. If...Hourly payFull timeTemporary workPart timeWork at officeLocal areaRemote workVisa sponsorshipWork visaMonday to FridayShift workDay shift$16.69 - $23 per hour
...promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Qualifications Requirements are representative of minimum levels of knowledge, skills, and/or abilities. Education/Special Skills: To perform in this position...Hourly payCasual workLocal areaShift work- Retail Inventory Specialist - PART TIME As a Retail Inventory Specialist, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass merchant, and drug stores collecting observational data about...Weekly payExtra incomePermanent employmentPart timeCasual workMonday to FridayFlexible hours
$15.5 - $20.5 per hour
Park Gardens - Culinary Server (On Call/Casual) Job Category: Culinary Requisition Number: PARKG006358 Part-Time On-site Park Gardens, a Lifespark Senior Living Community, is looking for a Server to join our growing team! Park Gardens Senior Living is in Fergus...Part timeCasual workLive inLocal areaFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Representative. Be the first to apply!
Related searches
- full time customer service representative work from home Fergus Falls, MN
- full time remote customer service representative Fergus Falls, MN
- customer satisfaction Fergus Falls, MN
- work at home online customer service Fergus Falls, MN
- customer service opportunity Fergus Falls, MN
- client service Fergus Falls, MN
- part time remote customer service Fergus Falls, MN
- customer support Fergus Falls, MN
- part-time customer service security Fergus Falls, MN
- customer service Fergus Falls, MN




