Director, Market Engagement - Community Impact & Investment

Overview

Director, Market Engagement - Community Impact & Investment

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

Global External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact.  On disruption and dreaming of a better way. This is the language of changing things for the better. The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:

• Fueling strategic community investments (e.g. grants, skills, loans)

• Delivering insights, advice and resources that inform Capital One’s products and services

• Activating the capabilities of “impact forward” associates
  

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial/Institution (CDFI) loans and partnering with and advising LOBs.

The Opportunity and Role:

Community Impact and Investment is on a multiyear transformation journey to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We’re seeking a talented and energetic Director to join our Market Engagement team, leading the Mid-Atlantic, Southeast and South Central regions. This team is charged with deeply understanding challenges and opportunities in the Mid-Atlantic, Southeast and South Central communities and bringing that market intelligence to bear to ensure we are investing in high impact programs with demonstrable outcomes and with partners to advance socioeconomic mobility in the community while maximizing impact for Capital One’s reputation and business agenda.  This is a team of relationship-first changemakers who build strong external relationships and distill insights, make connections and identify and execute on opportunities for Capital One to make investments at the nexus of community impact and Capital One’s business strategy.

This role involves up to 30% travel as needed.  It also involves attending events before and after normal business hours including overnight trips or conferences. 

In this role , you’ll be a people manager that is expected to demonstrate proficiency in two key areas:

Gathering Market Intelligence:

• You will provide thought leadership to identify and engage key community leaders in creating new approaches to pressing community needs. 

• You will be a critical go-to person for community leaders to help solve those needs. 

• You’ll manage the team that conducts research and market scans to identify, analyze, and vet possible partners across a wide variety of community organizations including social and nonprofit organizations, activists, influencers, small business leaders, policymakers, CDFIs and other funding organizations or in-market financial services providers across the Mid-Atlantic market and beyond. 

• You’ll create and manage critical relationships with various community leaders to understand how Capital One shows up in our communities relative to how we are supporting community needs and moving the needle on socioeconomic mobility. 

• You will work collaboratively with colleagues across the entire enterprise to monitor and evaluate risks.

• You will create and facilitate learning agendas for engaging with key market and national stakeholders.

• You will attend key conferences and convenings nationwide in partnership with other team members and executives to systematically capture and disseminate key insights to inform decision-making, while managing a repeatable process for others across the team to do the same.
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Transforming Market Intelligence Into Tangible Impact:

• You will develop regional and national investment strategies (inclusive of grant funding, advocacy and skill-based contributions) that deliver on regulatory, reputational and data-driven community needs

• You will lead strategic initiatives on behalf of Market Engagement, CI&I and Global External Affairs inclusive of multi-region or national investments, cross-collaborative opportunities and strategic initiatives.

• You will create presentations and reports to bring market insights to CI&I, Global External Affairs, and other business lines to inform where, how and why Capital One makes market investments that advance its mission. 

• You’ll partner closely with your market team and your peers on our analytics program team, and other business lines to write proposals for new investments in the region and at a national level.

• You’ll represent Capital One externally to tell the story of Capital One’s community and business investments and be able to confidently speak to Capital One’s business and community practices within the business and broader community.

Running the team with a Business Mindset:

• You’ll learn about the business priorities and determine where our investments can assist with meeting or enhancing business objectives.

• You’ll flex your consultative skills to determine how best to partner and advise on how a team can achieve greater societal impact through strategic philanthropic investment.

• You'll define KPIs for your team and engagement models and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.

• You’ll regularly evaluate and improve the efficiency of our community engagement approach, as well as the operational model used to deliver the value.
  

Transformational Leadership

• You’ll be responsible for attracting and retaining top talent to your team

• You’ll coach your team towards great business acumen, building strong stakeholder relationships, bringing a data-driven eye to evaluating need and opportunity and excelling in ambiguity

• You’ll model ruthless prioritization and the art of getting to yes…and saying no

• You’ll rally your teams and senior stakeholders to your vision and strategy

We want you if you are:

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

• Wired for collaboration and connection: You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals. 

• Intellectually curious, with a strong point of view. You ask why, you explore, you’re comfortable with ambiguity, you’re hungry to learn and a seeker of new challenges. You use this curiosity to  develop and then refine, and refine, and refine your Point Of Views.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 8 years of experience in project management, process management, project delivery, or any combination of the three

• At least 4 years of experience working in a for-profit company

• At least 5 years of experience in people leadership

Preferred Qualifications:

• Experience in market analysis

• Experience with complex stakeholder management 

• Experience with the external community in the Mid-Atlantic, Southeast and South Central (specifically DC, Maryland, Northern Virginia, Richmond, Atlanta, South Florida, Louisiana & Texas)

• Experience working for a financial services company

• Experience delivering on Community Reinvestment Act (CRA) investments

• Experience in sales or other domains deeply dependent on the quality of relationship management

• Experience using AI to create efficiencies

• Community organizing, nonprofit, or political experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Project Management

Plano, TX: $187,300 - $213,700 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).