Registrar

Responsibilities Engages in positive interactions; demonstrates friendliness by smiling and making eye contact when greeting all patients, visitors, and customers. Provides helpful assistance in anticipating and responding to the needs of our patients, visitors, and customers and stays calm under pressure to deal effectively with difficult people. Participates in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives. Provides shadowing and training to new partners. Uses good judgment in highly emotional and demanding situations. Arrives patients to the ER and Urgent Care. Signs in or checks in hospital outpatient visits. Identifies patients in need of immediate care by visual assessment at time of registration, prioritizes patient registration by severity of complaint, and monitors the waiting area for changing patient conditions and alerts triage RN to the need to re-evaluate patients. Admits all surgical and direct admit patients. Schedules and checks in hospital outpatient lab patients. Identifies and selects patients using department‑required patient identifiers to select the correct electronic medical record, thus reducing the chance for privacy, medical, or duplicate medical record errors. Enters patients’ complaints/symptoms and them in the appropriate order based on severity of symptoms, and completes all other required arrival information with the electronic medical record. Generates patient arm bands, face sheets, and patient labels; verifies information before quickly applying patient armband during traumas or other chaotic situations. Gathers and enters into EPIC all necessary demographic, guarantor, and billing information from patients/family. Obtains necessary signatures and documents for inpatient and outpatient registrations. Verifies patient insurance information and updates insurance information as appropriate. Identifies patients in the ER that have an out‑of‑network insurance and provides this information to the appropriate ED partners; completes out‑of‑network paperwork and documents the conversation with staff. Identifies patients without insurance and works closely with patient financial counselors to facilitate self‑pay services; identifies appropriate primary/secondary payees and completes MSPQ as required for Medicare patients. Collects all applicable co‑pay’s, self‑pay payments, and in some cases pre‑payment for services. Assists with coordination of patients into the appropriate unit and provides accurate information and timely updates to patients, visitors, and customers. Notifies other departments across hospital locations when patients have arrived; assists outside EMS/EMT agencies to bring patients to the facility and provides paperwork for billing purposes. Performs pre‑admission functions and pre‑registration functions for patients. Provides patients with admission information such as the VIP Folder as needed and obtains signatures for Medicare forms as required within the required timeframe. Secures and returns all patient valuables in accordance with Mercyhealth policy. Assists hospital staff to facilitate patient care during periods of EPIC downtime or during disaster mode. Assists nursing staff to provide transportation vouchers and payment for transportation services for patients. Maintains an accurate cash drawer and closes and balances it at the end of each shift in compliance with the cash handling policy. Manages work queues to resolve registration errors, allowing patient bills to process in a timely manner. Assesses and determines situations requiring an interpreter and uses interpreter services effectively. Logs in, answers, returns, and transfers all incoming telephone inquiries; makes outbound calls as needed. Monitors security cameras and door entry systems politely and communicates information to the appropriate staff, patient or visitor. Addresses questions or concerns promptly or identifies appropriate resources to do so. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Remains flexible and reliable to react to frequent changes in duties and volume of work to meet the needs of multiple locations and patients. Manages work schedule efficiently to ensure all tasks and assignments are completed on time. Maintains a friendly, approachable, professional demeanor and appearance. Completes travel screening questionnaire for every patient, visitor, and customer entering the facility. Tracks patient visitors as needed and appropriately based on current hospital guidelines. Provides directions, helps or escorts patients/visitors to the correct area. Demonstrates teamwork by helping co‑workers in and across departments. Communicates appropriately, clearly, and timely to leadership team, charge nurse, physician, and partners. Notifies leadership team of all unusual occurrences or situations requiring leadership attention or action. Uses organizational and departmental resources efficiently. Follows local, state, and federal healthcare regulations. Performs light duty cleaning or registration activities in the lobby and waiting room areas. Completes all required educational courses as assigned by leadership. May be required to work alternate shifts, weekends, and overtime during peak periods. Performs other duties as assigned. Qualifications Education: Graduate of high school or equivalent preferred. Experience: One to two years of customer service experience required. Knowledge of third‑party payors preferred. Medical terminology preferred. Certification/License: N/A. Skills and Abilities: Self‑starter with a willingness to try new ideas; positive can‑do attitude coupled with a sense of urgency; knowledge of computer systems, navigation, typing, and data entry; detail oriented; strong oral and written communication skills; excellent problem solving, conflict management, time management, and stress management skills in highly emotional and demanding situations; ability to use good judgment and utilize independent decision‑making skills; EPIC knowledge preferred but not required; able to work independently as well as collaborate in a team environment; interpersonal skills to interact with patients to obtain needed information and communicate to partners and providers. Level of Supervision: Some independent judgment is required, but alternatives are limited by standard practices or procedures. Supervises: This job has no supervisory responsibilities. Benefits Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Well‑being Programs Employee Discounts On‑Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Pay Range $17.23 – $25.84 Equal Employment Opportunity Statement Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr