Technical Product Manager, Legal AI and Platforms

ServiceNows legal team runs on ServiceNow. NDAs procurement contracts conflict checks and requests for legal advice all move through our own platform.

Youll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it. 

You wont hand requirements to engineering and move on. Youll prototype with AI prove what works and partner with our Product organization to turn the best of what we build into features our customers use. This is where we put AI to work for people starting with our own. 

What you get to do in this role:  

Own the roadmap  

• Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro Legal Service Delivery and connected systems 
• Plan each quarter in epics then deliver through iterative development testing and production release 
• Write epics user stories technical spikes acceptance criteria and solution approach documents that engineers can build from 
• Prioritize a busy backlog with clear tradeoffs and say no when it matters 
• Lead discovery with legal and business teams identify opportunities to improve workflows and translate them into prioritized product requirements and measurable outcomes 

Build AI agents legal teams trust 

• Design and deliver AI agents for legal work such as advice and counsel recommendations contract redlining against our standard terms request intake and triage and contract review 
• Decide how agents retrieve knowledge when people review their output and how feedback improves them over time 
• Use out-of-the-box and Now Assist capabilities first and build custom only when the platform cant do the job 
• Build quick prototypes to test AI performance and get stakeholder agreement before committing to a full build 
• Make sure anything headed to production gets engineering review and hardening 
• Prove it works 
• Define evaluation criteria test sets and pass thresholds before any AI feature reaches production 
• Run model and vendor evaluations without locking into a single model or provider 
• Build and own value models (hours saved request volume cycle time) and report AI impact to senior leadership monthly and quarterly 
• Establish baselines and measure adoption cycle time quality and realized productivity improvements after launch 

Partner across ServiceNow 

• Partner with our Product organization to co-develop and validate enhancements for potential inclusion in customer-facing platform releases 
• Bring feedback from our own legal team into product roadmaps 
• Align Legal Procurement Compliance Product Engineering and Digital Technology stakeholders on shared priorities 
• Work alongside business process managers and engineers in a shared delivery model 

Qualifications :

To be successful in this role you have:

• 5 years in technical product management including ownership of a multi-quarter roadmap 
• Experience with enterprise workflow platforms 
• Experience shipping generative or agentic AI features including LLM behavior retrieval and prompt design 
• Experience defining evaluation methods for AI applications including output quality groundedness task completion and appropriate human review 
• Experience on agile teams writing epics and user stories that engineers build from 
• Clear executive communication: you can sum up portfolio status value and risk in a few slides 
• Strong stakeholder management across legal business and technical teams 

Preferred 

• Experience with ServiceNow Contract Management Pro or Legal Service Delivery 
• Experience with legal contract or procurement workflows 
• Hands-on experience with Now Assist or ServiceNow AI Agents 
• Experience with other contract lifecycle management or legal AI platforms 
• Experience co-developing with a product organization or serving as a design partner for a software product 
• Experience with AI-native or prototype-first development 

FD21

For positions in this location we offer a base pay of $131600 - $230300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time