Client Manager

Manager, GTM

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

The Manager works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the primary contact for one of our most valued clients and accountable for an operations team. The role focuses on exceptional service, fostering excellent team culture, and delivering a high‑quality service experience to our clients. The ideal candidate has strong Trade Compliance and Brokerage background (post entry experience a plus), data analysis, and team management exposure. This is a fully remote role.

This role is ideal for a strategic communicator who thrives in a high‑expectation environment and can adapt to the fast‑changing demands of trade. You’re a natural relationship builder and the steady, reliable presence that keeps operations running smoothly.

KEY DUTIES & RESPONSIBILITIES

· Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc.

· Create a supportive environment where team engagement is seen as central to driving results.

· Implement the strategy along with senior management and respective managers.

· Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected.

· Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve.

· Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed.

· Perform other related duties as assigned by management.

· Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

KNOWLEDGE AND SKILLS

· Strong Brokerage and Compliance background

· Excellent customer service mindset navigating clients through trade changes

· Demonstrated ability to drive change

· Strong analytical skills and attention to detail

· Strong organizational skills

WORK EXPERIENCE – MINIMUM REQUIRED

Team management experience

5 years of related experience

7 years of related experience

EDUCATION

Preferred: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

LCB is preferred.

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $71,875 - $111,000 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type: Full Time

Location: MI Southfield - US017, HomeOffice California, HomeOffice Colorado, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Michigan, HomeOffice New York, HomeOffice North Carolina, HomeOffice Ohio, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Virginia, HomeOffice Washington, HomeOffice West Virginia