Service Manager Solar Division

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance

Service Manager (Solar Division)

Greenlink Energy Solutions is building the next generation of commercial clean energy infrastructure—designed for performance, resilience, and long-term value.

We partner with organizations to develop and integrate intelligent energy systems that reduce risk, control costs, and strengthen operational independence. Our work spans solar PV, energy storage, HVAC modernization, and energy optimization—grounded in engineering discipline and lifecycle accountability.

As we continue to scale, we are seeking a highly skilled and driven Service Manager to lead our solar service operations. This role is critical to ensuring our systems perform as designed over the long term—through disciplined execution, technical excellence, and strong operational leadership.

Position Overview
The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight . This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience.

This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving .

Key Responsibilities

Service Operations & Tactical Deployment

• Lead day-to-day service operations, including scheduling, dispatching, and execution of service work
• Oversee tactical deployment of service technicians to optimize efficiency and response times
• Develop and implement SOPs to drive consistency, scalability, and operational discipline
• Ensure all service activities align with company standards, safety requirements, and performance expectations

Technical Oversight & Troubleshooting

• Serve as the escalation point for complex system issues and advanced troubleshooting
• Oversee diagnostics, maintenance, and repairs to ensure optimal system performance
• Support commissioning efforts to verify systems are fully operational before handoff
• Manage warranty claims and coordinate with manufacturers for timely resolution

Team Leadership & Development

• Lead, coach, and develop a high-performing service team
• Ensure technicians maintain strong technical proficiency and follow best practices
• Track and manage KPIs, including response times, resolution rates, and service quality
• Foster accountability, ownership, and continuous improvement within the team

Administrative & Operational Management

• Maintain accurate service records, reporting, and documentation for performance tracking and compliance
• Analyze service data to identify trends and drive operational improvements
• Coordinate with internal teams across project management, sales, and customer support
• Oversee inventory, tools, and equipment to ensure service readiness

Customer Experience & Communication

• Ensure proactive and professional communication with customers regarding service status and issue resolution
• Manage escalated customer concerns with urgency and sound judgment
• Support a consistent, high-quality customer experience aligned with Greenlink’s standard

Qualifications

• 3–5+ years of service management experience, ideally in solar, electrical, or related industries
• Strong technical understanding of solar PV systems or electrical systems
• Proven ability to lead teams and manage field operations effectively
• Advanced troubleshooting and problem-solving capabilities
• Strong organizational, administrative, and communication skills
• Experience with service platforms, CRM systems, and KPI tracking preferred

What We’re Looking For

• A hands-on operator who can lead from both the field and the office
• A disciplined problem-solver who brings structure and clarity to complex situations
• A team leader who builds accountability and drives performance

Someone energized by growth and motivated to help build a scalable, high-performing service platform

Absolute Requirement: 

• Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving
• Candidates who do not actively use AI in their workflow will not be considered

Why Greenlink Energy Solutions?

At Greenlink, we are more than a contractor—we are a long-term partner in building and maintaining high-performing energy systems. As we scale, we are creating a repeatable, disciplined platform focused on ownership, integration, and lifecycle performance.

This is an opportunity to play a key role in shaping how service operations support the future of commercial clean energy.