Patient Services Manager

Job Description

Aramark Healtchare+ is seeking a  Patient Services Manager to join their team at  Swedish American Hospital , located in Rockford, IL . The Patient Service Manager will support the Patient Services Operation and Clinical Nutrition Operations in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans. 

Compensation Data

COMPENSATION: The salary range for this position is $80,000.00  to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:  Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation .

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. 

Job Responsibilities

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office and the service ambassador program
• Record safety and sanitation compliance
• Supervises room service program and completion of Tray Essentials tasks
• Ensure accuracy of preparation and distribution of infant formulas in Level II NICU
• Develop and assess annual quality assurance program 
• Function as department CBORD and NetMenu floor stock program administrator 
• Maintain inventory of patient menus, tube feedings, specialty infant formulas and supplies associated with patient meal service and NICU formulary room

Leadership:

• Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations. 
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.

Client Relationship:
• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Identify client needs and communicate operational progress.
• Demonstrate excellent customer service using Aramark's standard service model.

Financial Performance:
• Assist with the completion and maintenance of financial statements relevant to the department.
• Deliver client and company financial targets.
• Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.

Productivity:
• Create value through efficient operations, appropriate cost controls, and profit management.
• Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensure entire team is trained and able to execute.
• Supervise team regarding production, quality, and control.

Compliance:
• Maintain a safe and healthy environment for clients, customers, and employees.
• Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least three years of patient food service management experience.
• Registered Dietitian (RD) credential required.
• Licensed Dietitian status in Illinois. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .