Senior Deposit Operations Analyst

Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. Bankwell prides itself on high‑touch, high‑quality banking with its experienced team. The bank offers innovative treasury and financing services and supports many not‑for‑profit organizations in the communities it serves. For more information, visit Position Summary The Senior Deposit Operations Analyst is an expert individual contributor responsible for executing and improving deposit operations processes. Key duties include managing exception items, resolving disputes, reviewing new accounts, performing reconciliations, supporting legal and compliance documentation, handling customer research requests, and enhancing procedures across departments. The role provides advanced operational support, resolves escalated issues, shares expertise on Bankwell’s core banking system, and ensures regulatory compliance. The ideal candidate is a proactive, customer‑focused problem solver who is dedicated to continuous process improvement. Key Responsibilities Exception Item Handling: Review and process exception items such as non‑posted, NSF, stop payments, positive pay items, and Fed adjustments. Resolve client disputes related to checks, ACH, wire, and debit cards. Transaction Processing: Accurately process and reconcile internal branch transactions, execute and validate complex daily deposit operations tasks, manage ICMS and CDARS requests, customer research inquiries, legal service of process requests, asset verification and audit requests, and administer unclaimed property processing and escheatment. Operations and Core Banking System SME: Serve as a subject‑matter expert for the core banking system and deposit operations. Provide guidance, troubleshooting, and support across departments, and resolve inquiries or escale issues when necessary. Inventory Monitoring: Monitor debit card plastics and carrier inventory. Deposit Review: Conduct thorough reviews of ATM and mobile deposits, verify compliance with bank policies, and resolve exceptions when necessary. Annual Tasks & Regulatory Compliance: Assist with the preparation and processing of annual tasks such as tax forms, IRA statements, and end‑of‑year notices, and complete required training courses. Procedure Creation & Updates: Contribute to the creation, revision, and documentation of departmental procedures and best practices. Training: Train colleagues on new and updated procedures and new hires on systems, tasks, and procedures. Departmental Support: Collaborate with and provide expert support to other departments on deposit and electronic banking‑related matters. Backup Support: Provide backup support for other Deposit Operations and Payment Operations personnel and assist the VP of Operations Assistant Manager with cross‑functional teams. Continuous Improvement: Identify areas for process improvements, recommend enhancements, support interdepartmental efficiency efforts, and maintain up‑to‑date knowledge of regulatory requirements. Quality Assurance and Controls: Review and validate file maintenance changes, issue non‑conformances, verify new account documentation for accuracy and regulatory compliance, and ensure adherence to operations control narrative. Reporting and Reconciliation: Ensure timely and accurate reconciliation of key accounts and general ledgers; compile and deliver monthly reports (IOLTA, IORETA, Reg. O, Dormancy, Finance, etc.). Requirements Qualifications & Skills High school diploma required; college degree preferred. Minimum of six years’ experience in the banking industry, ideally in retail banking or deposit operations. Proven critical‑thinking skills to evaluate information and make sound, logical decisions. Experience using core banking systems and online banking platforms. Exceptional attention to detail and accuracy in a high‑volume environment. Strong organizational and time‑management skills; ability to prioritize multiple tasks independently. Self‑motivated and able to work independently and in a team setting, supporting cross‑functional projects. Excellent verbal and written communication skills. Job Classification: Full‑Time, Non‑Exempt Equal Opportunity Statement Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws. Applicants with disabilities may be entitled to reasonable accommodation. All employees are responsible for complying with banking regulations that apply to Bankwell, including BSA, consumer protection regulations, and OFAC sanctions. Non‑compliance may be subject to disciplinary action. #J-18808-Ljbffr