Inside Sales Support Representative (Bilingual) - Atlanta

Position Purpose The Inside Sales Support Representative- Bilingual is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post‑sale follow‑up, and overall execution throughout the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities 25% - Account Administration - Partners with vendors and a variety of cross‑functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process 25% - Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after‑sale follow‑up, invoice transmittal, and quote requests. 50% - Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post‑order follow‑up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. Direct Manager/Direct Reports This Position typically reports to the Supervisor This Position has 0 Direct Reports Travel Requirements No travel required. Physical Requirements Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications Working knowledge of Microsoft Office Suite Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross‑functional teams Demonstrated project management skills Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Bi‑lingual (Spanglish), both written and verbal in the language needed for the position Minimum Education The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education No additional education. Minimum Years of Work Experience 1 Preferred Years of Work Experience 2 Minimum Leadership Experience No previous leadership experience Preferred Leadership Experience No additional years of experience Certifications None Competencies Action Oriented Business Insights Collaborates Communicates Effectively Customer Focus Drives Results We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $25.00 - $26.00 #J-18808-Ljbffr Home Depot