Manager Advanced Analytics 2

Role Description

As a key leader within the Customer Analytics team, the Manager of Advanced Analytics II serves as the product owner for enterprise product analytics capabilities, defining how customer experiences are measured, understood, and improved across the healthcare system. This role is responsible for establishing the vision, strategy, and roadmap for product analytics while ensuring alignment with organizational priorities, customer experience goals, and business outcomes.

The Manager leads a team of analytics and data product professionals responsible for developing scalable analytics solutions and data products that enable actionable insights. Working closely with product, design, engineering, operational, and executive stakeholders, this leader defines success metrics, measurement strategies, and customer journey insights that drive engagement, satisfaction, retention, and service utilization.

In addition to overseeing analytics product development, this role manages analytics operations, reporting services, governance standards, and project portfolios. The Manager ensures consistency in metric definitions, data quality, and reporting practices while driving self-service analytics adoption across the organization.

Success in this role requires strong product thinking, strategic leadership, exceptional communication skills, and the ability to influence across teams to connect analytics investments to meaningful customer and business outcomes.

Qualifications

• Experience leading analytics, data product, customer analytics, or business intelligence teams within a healthcare environment.
• Strong product management mindset with experience developing analytics roadmaps, measurement frameworks, and customer-focused data products.
• Demonstrated ability to influence and collaborate with cross-functional teams, including product, engineering, operations, and executive leadership.
• Experience presenting complex analytics concepts and recommendations to all levels of management, including senior executives.
• Exceptional communication, strategic thinking, problem-solving, and decision-making skills.
• Proven leadership experience managing and developing high-performing teams.
• Strong project and portfolio management experience.
• Proficiency with Agile methodologies and product delivery practices.
• Experience driving self-service analytics, automation, and analytics product adoption.
• Knowledge of data governance, reporting standards, metric development, and analytics best practices.
• Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Visio, SharePoint, Project, Word, and Outlook.
• Ability to thrive in a dynamic, fast-paced, and evolving environment while managing ambiguity and competing priorities.
• Excellent verbal, written, and presentation skills.

Requirements

• Bachelor's or 4 years of work experience above the minimum qualification.
• 7 Years of Experience.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.
• Note: Benefits may vary based upon position type and/or level.