Dishwasher

Steward Job at Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Job Overview

The Steward is responsible for maintaining cleanliness, sanitation, organization, and proper storage of all china, glassware, silverware, cookware, utensils, kitchen equipment, and culinary work areas throughout the resort. This role supports the overall efficiency and cleanliness of culinary and food & beverage operations while ensuring compliance with sanitation, safety, and operational standards.

The Steward may support multiple culinary and food & beverage outlets throughout the resort, including restaurant, banquet, café, pool, employee dining, and special event operations based on business demands and operational needs. In support of the resort's collaborative culinary environment, this role may also assist with basic food preparation and prep cook responsibilities as operationally necessary.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Maintain cleanliness, sanitation, and organization throughout all kitchens, stewarding areas, loading docks, dumpsters, storage rooms, and back-of-house food & beverage spaces.
• Operate dishwashing equipment to ensure all china, glassware, silverware, cookware, and utensils are properly cleaned, sanitized, and stored according to operational standards.
• Wash pots, pans, kitchen utensils, and culinary equipment following established sanitation and safety procedures.
• Sweep, mop, scrub, and maintain floors throughout kitchen, restaurant, banquet, stewarding, and food & beverage operational areas.
• Perform heavy-duty cleaning of ovens, grills, sinks, walls, walk-in coolers, freezers, hoods, drains, and kitchen equipment as assigned.
• Ensure proper handling, storage, rotation, and organization of culinary supplies and operational equipment.
• Assist with banquet, restaurant, café, pool, and special event culinary operations as business demands require.
• Support buffet setup, breakdown, and operational readiness as assigned.
• Assist culinary teams with basic food preparation, ingredient prep, stocking, and kitchen organization as operational needs require.
• Return all clean china, glassware, silverware, cookware, and equipment to proper storage areas while minimizing breakage and damage.
• Empty trash, recycling, and waste materials from food & beverage operational areas in accordance with sanitation procedures.
• Maintain knowledge of chemical handling, sanitation standards, safety procedures, and proper use of cleaning equipment.
• Report equipment shortages, breakage, maintenance concerns, or unsafe conditions promptly to leadership.
• Maintain knowledge of fire and safety procedures and the location of emergency equipment.
• Practice safe work habits and maintain cleanliness and organization throughout all work areas.
• Utilize proper communication and teamwork to support operational efficiency throughout culinary operations.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall operational cleanliness, sanitation, and support of guest satisfaction standards.
• Perform other duties as assigned by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to withstand temperature variations, both hot and cold.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms