Client Services Representative - Broomfield Veterinary Hospital

About Broomfield Veterinary Hospital:

Broomfield Veterinary Hospital , is part of the Suveto network of hospitals and located in Broomfield, CO. Since our inception in 1957, our team of skilled and compassionate individuals has focused on providing the best veterinary care for dogs, cats, and exotic pets. At Broomfield Veterinary Hospital, our goal isn't just to provide pets with exceptional care, but to provide clients with exceptional service, regardless of the reason for their visit. Clients can count on our team to always go the extra mile to make and keep all of their pets healthy throughout their lives.

We are seeking a full-time Client Services Representative to join our team. Our CSRs provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

Pay Range: $18.00 - $20.00 per hour

ESSENTIAL JOB FUNCTIONS

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent
• At least 1 year working within a customer service environment
• Experience working in veterinary medicine is plus!
• Must be computer literate; basic computer skills with ability to navigate new
• Experience with EZVet is a PLUS!!
• Excellent communication
• Ability to multi-task.
• Ability to work well within a team

Benefits

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Broomfield Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.