Operations Support Specialist

Operations Support SpecialistWe're looking for a detail-oriented Operations Support Specialist to join our team. This is an associate-level role for someone with some prior experience who is ready to take on real ownership of broker support, account management, compliance, and client/broker relationships. You'll work closely with an experienced team member during a transition period, with a clear path to take on full ownership of the role over time.ResponsibilitiesResponsibilities include but are not limited to:Support day-to-day administrative operations to help the firm run efficientlyHelp maintain client accounts and records with a high level of accuracy and confidentialityCoordinate communication between brokers, clients, and internal teamsSupport documentation, reporting, and recordkeeping to meet industry standardsAssist with account management functions, including updates, maintenance, and issue resolutionHelp monitor workflows and identify opportunities for process improvements to enhance productivityAssist with compliance-related tasks, audits, and regulatory reportingProvide administrative and operational support to leadership and brokerage staffTake on increasing ownership of responsibilities as you build expertiseSupport ad hoc projects and duties as assignedNew Account Application Completion and ManagementACH Process (submitting templates for set up)Push and Pull funds at the request of client or brokerTrack New Relationship Monthly Production - Submit totals quarterly upon requestAnswer phone and route to appropriate brokerSubmit maintenance requests on behalf of client or brokerAssist clients with KYC outreachCommunicate with back-office departments on account updates, changes or issuesSubmit necessary articles/emails/presentations on behalf of broker through red oak for compliance review/approvalSend priority client text recommendations on behalf of broker teamPost emails and newsletters on behalf of broker via Market Intelligence Author DashboardUpdate Cash recommendation charts when applicableSend documents requiring signatures and audit trail via dropbox signSend out necessary communications to team to keep them aware of important updatesAssist Regional Director with projectsQualificationsTo land this role you will need:2–4 years of experience in operations, financial services, or a related fieldStrong attention to detail and comfort working with documentation and compliance requirementsClear, professional written and verbal communication skillsProven ability to manage multiple priorities independently and follow processes carefullyComfortable learning new systems and softwareWhat makes you stand out:Experience in financial services or brokerage firmsEducation / Certification Requirements:Bachelor's degree preferred, or equivalent experienceWorking style:4 days per week onsite, 1 day per week remoteA proactive attitude — able to identify issues and drive them to resolution with minimal oversightHiring Salary Range $60,000-$70,000 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data.) Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.