Client Services Representative (Part-Time)

Description Reports to Hospital Manager The Richmond SPCA is a non-profit organization located in the heart of Richmond, Virginia. As a leader in the field of animal welfare, we are cultivating a community committed to saving, protecting and enriching animal lives with a mission to provide education and resources to achieve and sustain a no-kill community. Annually, we rescue, rehabilitate and find homes for about 4,000 homeless animals while also providing our region with vital safety net programs designed to keep thousands of pets in loving homes and out of shelters. Our values of collaboration, creativity, honesty, inclusion and respect guide not only what we do – but how we do it. The Richmond SPCA’s Susan M. Markel Veterinary Hospital is a full-service, low-cost hospital with a mission to provide quality, accessible care to our community. On our hospital team, client service representatives foster meaningful relationships with community members and pets in need. CSRs communicate directly with clients to gather records, schedule appointments, welcome pets and their people to our hospital, and handle payment for our low-cost services. CSRs are the face of our hospital, and hugely impact the experience our clients have while seeking and utilizing our services. Essential Functions Welcome clients to our hospital, assist clients with appointment flow, and handle money and complete payment transactions Communicate with hospital clients via phone, email, and in person to schedule appointments and provide education and counseling to clients, as appropriate Enter data into patient charts and maintain client confidentiality General cleaning, restocking, and upkeep of workspace and hospital lobby including sweeping, dusting, mopping, emptying trash, and restocking supplies Participate in all required trainings and meetings Other related duties as assigned Qualifications, Skills and Expectations Alignment with the Richmond SPCA’s mission to achieve and sustain a no-kill community including promoting pet adoption and spaying/neutering Effective, professional, and empathetic customer service skills and communication (written and verbal) with the public, volunteers, and all Richmond SPCA employees Attitude that contributes to a welcoming, accessible, compassionate, and respectful atmosphere Ability to multi-task, follow directions (written and verbal), adapt, and accommodate changing demands productively Computer skills and ability to learn new computer systems; knowledge of DaySmart Vet a plus Ability to work in a high volume, fast-paced environment Strong work ethic, reliability, punctuality Commitment to the wellbeing of clients and pet patients Comfort handling/learning to handle both dogs and cats and placing animals in cages/carriers Ability to provide productive feedback to managementincorrect line #J-18808-Ljbffr Richmond SPCA