Client Services Representative I

Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together.If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here.Why Dominion Payroll?We're not your typical payroll company-we're the alternative to the big, corporate giants. 12x Inc. 5000 honoree (yes, we grow fast) 99% client retention + industry-leading NPS Cutting-edge, proprietary payroll & HR tech Locally owned, people-first culture Real growth opportunities (we promote from within-often)What You'll DoYou'll be the go-to problem solver for our clients-equal parts payroll expert, investigator, and relationship builder.Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.Researches, analyzes, and resolves payroll-related problems or questions directly with clients.Maintains payroll operation by following policies and procedures; reporting needed changes.Protects payroll operation by keeping information confidentialContributes to team effort by accomplishing goals and related results to meet daily and weekly deadlinesMeet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.Establish and build healthy working relationships with clients, vendors, and peers.Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.Hit performance metrics while juggling multiple priorities in a fast-paced environmentWhat We're Looking ForThis role is perfect for someone who brings energy, grit, and curiosity to the table. Professional, articulate, and customer-focused Tech savvy with strong Microsoft Office skills Fast learner who thrives in a high-growth environment Not afraid to pick up the phone and solve problems head-on Positive attitude with a "go-getter" mindset Relentless problem solver-you don't quit, you figure it out Organized, detail-oriented, and able to multitask Payroll experience or knowledge of tax/wage laws is a bonusOur Culture We don't just talk about culture-we live it. GSD - We take action, move fast, and follow through Rise Above - We push past challenges, expectations, and limits to be our best Passion - We bring energy and purpose to everything we do Excellence - We don't settle-every detail matters Community - We show up for each other and the communities we serve Create Culture - We build an environment where people thrive, grow, and enjoy the ride DP No Se Vara - We don't get stuck-there's always a way, and we find itPerks & BenefitsThis is where things get fun: Freedom to work from home 2x/week 401(k) with strong company match Generous PTO + paid holidays 16 hours of paid volunteer time Monthly happy hours + team events Dog-friendly office days Friday lunches (yes, really) Early close at 4PM on Fridays Wellness & employee assistance programsDominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team.If you want a role where you can learn fast, grow quickly, and make a real impact, this might be your next move.