Service Desk Technician

Service Desk Technician

Position Overview

We are seeking a Service Desk Technician to join a growing IT support team. This role is responsible for delivering a positive customer experience by professionally and efficiently handling incoming support requests, troubleshooting technical issues, monitoring system performance, and ensuring operational continuity. The ideal candidate is a strong problem solver with excellent communication skills and a customer-first mindset.

Key Responsibilities

• Provide first-level technical support by responding to incoming calls, emails, and support requests from end users and operational teams.
• Troubleshoot hardware, software, and system-related issues, escalating complex problems as necessary.
• Serve as a backup operations resource to help maintain system integrity and business continuity.
• Monitor system alerts, error logs, and communication channels, reporting and escalating issues according to established procedures.
• Enter and maintain accurate information within scheduling and operational systems.
• Complete daily operational tasks and checklists accurately and on time.
• Participate in project initiatives and support implementation efforts as assigned.
• Perform User Acceptance Testing (UAT) for software updates and enhancements.
• Process and complete system configuration requests.
• Monitor processing issues, perform preliminary troubleshooting, and coordinate escalation when needed.
• Support additional operational and technical tasks as assigned.

Required Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Customer-focused mindset with the ability to remain calm and professional under pressure.
• Technical aptitude with a solid understanding of computer hardware, software, and common workplace technologies.
• Ability to learn new systems, processes, and technologies quickly.
• Willingness to take on new responsibilities and continuously develop technical skills.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in a Help Desk, Service Desk, Technical Support, or Customer Support environment.
• Experience with hardware troubleshooting, deployment, and break/fix support.
• Familiarity with ticket management systems and incident tracking processes.

Key Skills

• Help Desk Support
• Service Desk Operations
• Technical Troubleshooting
• Customer Service
• Hardware & Software Support
• Incident Management
• User Acceptance Testing
• System Monitoring
• Data Entry & Documentation
• Communication & Collaboration
• Multi-tasking

Ideal Candidate

The ideal candidate is an IT professional who enjoys solving technical problems, provides exceptional customer service, and thrives in a collaborative team environment. Candidates with hands-on technical interests, such as building computers, gaming hardware, or personal technology projects, are encouraged to apply.

Work Environment: On-site, team-oriented environment

This is a Contract position based out of Louisville, KY.

The pay range for this position is $18.00 - $18.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.