Engagement Specialist

Position Summary Catholic Charities of the Archdiocese of St. Louis, service line St. Patrick Center, is looking for a mission and values driven individual to join our team at our off-site location, Caritas St. Matthews. The Engagement Specialist role provides front‑line engagement, safety monitoring, and crisis response for residents, visitors, and individuals seeking services within a residential campus. The position supports client stability, connects individuals to internal and community resources, maintains required documentation, and promotes a safe, welcoming, and therapeutic environment. This program is a 24/7 program, requires the ability to be flexible, and able to consistently work Saturday and Sunday either 7 am‑3 pm or 3 pm‑11 pm with the potential to rotate monthly. The position is part‑time, works no more than 19 hours per week, and is ineligible for benefits. There are two vacant positions available. The position starts at $18 per hour. Overview & Responsibilities Greet and direct volunteers, visitors, and individuals seeking services to appropriate entrances and resources. Maintain a welcoming, visible, and professional presence at the front desk and throughout the campus. Engage clients in conversation to assess needs related to housing, substance use, mental health, or general support. Provide accurate information and referrals to internal services, community agencies, and shelter providers as appropriate. Maintain positive, professional relationships with residents while upholding appropriate boundaries. Conduct scheduled security rounds indoors and outdoors to monitor safety, cleanliness, and policy compliance. Identify and report behavioral, emotional, or physical changes in residents to the social worker or supervisor. Utilize approved de‑escalation techniques to defuse conflict or volatile situations. Provide crisis intervention when necessary and escalate emergencies appropriately, including contacting 911 when indicated. Complete incident reports in accordance with ministry policy. Accurately document all client interactions, interventions, and services in CaseWorthy and Service Point. Complete daily shift notes and required documentation for ongoing clients. Maintain visitor sign‑in logs and front desk records. Ensure documentation meets agency standards for timeliness, accuracy, and confidentiality. Collaborate with interdisciplinary and multi‑disciplinary teams to support client treatment goals. Coordinate with community service providers to ensure continuity of care and service delivery. Participate in team meetings, trainings, and required certifications. Perform other duties as assigned.

KNOWLEDGE & EXPERIENCE REQUIREMENTS

High school diploma or GED required. Current TB test, CPR and First Aid certification required within 30 days of hire. Experience working with individuals with mental health and/or substance use disorders preferred. Knowledge of co‑occurring mental health and substance use diagnoses preferred. Basic proficiency in Microsoft Word, Outlook, and Excel. Ability to function effectively within an interdisciplinary or multidisciplinary team model. Establishes respectful rapport with a diverse population while maintaining appropriate professional boundaries. Communicate clearly, calmly, and professionally with clients, visitors, and staff. Identifies safety concerns, behavioral changes, and crisis situations promptly. Applies approved de‑escalation and crisis intervention techniques effectively. Appropriately escalates emergencies, including contacting 911 when warranted. Engages clients to assess immediate needs related to housing, mental health, or substance use. Provides accurate referrals to internal services and community resources. Completes timely, accurate documentation of all client interactions, incidents, and services. Maintains confidentiality and complies with ministry policies and regulatory requirements. Works effectively within interdisciplinary teams and with external service partners. Demonstrates reliability, alertness, and flexibility across varying shifts and duties. Ability to stay awake for entire shift. Ability to interface with diverse population. Resources for Which Accountable None St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. #J-18808-Ljbffr Archdiocese of St. Louis