Supervisor, RMA

RMA Supervisor

Hours: M-F 5:30am-2:00pm, OT may be required before/after shift + weekends

The RMA Supervisor oversees the day-to-day operations of the Returns (RMA) Department within the warehouse. This role supports the development and execution of operational policies and procedures while driving productivity, accuracy, and compliance. The RMA Supervisor plays a key role in meeting business goals related to receiving, shipping, inventory accuracy, and maintaining a safe, compliant facility.

What You'll Do:

• Supervise and manage the day-to-day operations of the RMA department
• Execute and enforce operational policies, procedures, and standard work instructions
• Drive productivity across receiving, shipping, and inventory accuracy functions
• Ensure compliance with safety, regulatory, and company policies within the facility
• Manage non-compliant returns and execute appropriate resolutions
• Oversee team training, onboarding, and ongoing development
• Manage and enforce vendor and customer return policies and procedures
• Partner with operations to plan workforce needs and staffing levels to meet logistics center requirements
• Monitor performance metrics and take corrective action as needed to meet operational goals

What We're Looking For:

• High School Diploma or GED
• Minimum of 2+ years of leadership or supervisory experience in a warehouse or operations environment
• Hands-on experience with Warehouse Management Systems (WMS)
• Proficiency in Microsoft Excel (data entry, tracking, reporting)
• Experience working with computer products (handling, tracking, returns, or refurbishment)
• Strong comfort level working in computer-based systems and applications

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company