Dispatcher
Smart Care Equipment Solutions
- # DispatcherApply: USA - Minnesota - Minneapolis: Full time: Posted Yesterday: R0007912Turbo Tech, a Smart Care company and a leading provider of espresso and coffee equipment service and sales, is looking for someone with a heart for people to join our team as a full-time Dispatcher. Monday thru Friday between the hours of 7am and 4pm. This role will be on site at our office in Fridley, MN. **RESPONSIBILITIES:** • Monitor high volume email inbox for work orders from customers and distribute emails to appropriate email folder based on customer and service type • Answer inbound phone calls and assist customers with inquiries • Create service tickets for incoming work orders • Dispatch technicians for service calls, installs and preventative maintenance services according to location and priority level • Ensure proper checklists and paperwork are attached to service tickets for technicians to fill out per customer requirements • Monitor the dispatch board throughout the day to schedule unassigned calls as technicians close out of calls • Create quotes and email to customers for approval for follow-up service calls • Coordinate with parts department to order necessary parts for jobs and track when they arrive so service may be scheduled • Communicate with customers regarding status of work orders via phone, email and through customer portals • Work closely with billing department to ensure accuracy of service ticket information after final work is completed so that customers are billed correctly • Work with ops manager, service managers and other dispatchers in scheduling service calls in order to maximize efficiency of technicians’ time, while ensuring customer satisfaction • Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner according to customer contracts and expectations • Assist with emergency service requests by being a part of the evening and weekend on-call rotation **REQUIREMENTS:** • Ability to multitask in a fast-paced, ever changing environment • Strong verbal & written communication skills • Must be able to have multiple interruptions per day while maintaining focus and attention to detail • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information • Proficient in Microsoft (Word, Excel, & Outlook) • Proficient in high-volume alphanumeric data entry and verification into work orders • Adaptable to change and good with technology • Ability to retain new information and pick up on new processes and programs quickly • Strong team player with a positive attitude • Excellent time management skills • Demonstrated ability to make sound decisions under pressure • Ability to take initiative to make things happen • Previous customer service experience requiredAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- J-18808-Ljbffr Smart Care Equipment Solutions
Vacancy posted 5 days ago
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