Security Dispatcher

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list. Benefits the North Way! As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full‑time positions are eligible for benefits. Health & Welfare Benefit Packages 401k Retirement Match or Pension Plan, based on workgroup eligibility Generous Paid Time Off (PTO) Plans Adoption Reimbursement up to $3000 per child Child Care Discount Program with New Horizon 10% off weekly childcare tuition Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. About this position The Security Dispatcher in the Safety and Security Department answers calls for service, deploys security resources in an effective and efficient manner, utilizes Computer Aided Dispatch (CAD) to record and monitor security resources, and monitors all safety and security systems. Requirements Education High school graduate or equivalent (GED). Post-secondary education preferred. Experience 1 year experience as a Dispatcher in an EMS, Air Medical, Police, Fire, or Security Communications Center 2+ years of experience working in a medical setting with emphasis on incoming multi-line phones and triaging of calls 2+ years of experience working customer service with emphasis on multi-line phones and triaging of calls Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere. Requires the ability to work effectively with other hospital staff, public service agencies, peers, co-workers and the general public. Requires the ability to type 25 wpm. Basic computer skills with ability to enter data on security activity in a timely and efficient manner. Licensure/Certification The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles. Work Group: 113 Service Workers Hourspertwoweekpayperiod: 40 Shift: Day/Evening/Night Variable Call Requirement: None Remote or On-site:On-site FLSA Status: Non-Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility. Salary Range:113 Service Workers 20 ($22.98 - $30.68), based on experience Shift Differential: Compensation may include shift differential pay depending on the position and shift worked. Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: View email address on click.appcast.io. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: View email address on click.appcast.io.

INSPECTION OF AAP

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