Reconstruction Project Manager

Reconstruction Project Manager

The Reconstruction Project Manager is the front-line sales and scoping representative for SERVPRO reconstruction opportunities. This role takes qualified opportunities after mitigation handoff, responds to property losses, documents conditions, develops the reconstruction scope, and works directly with homeowners and adjusters to move work from opportunity to signed job. The role is responsible for converting opportunities, establishing clear expectations, and managing scope revisions, supplements, and estimate changes through final invoicing.

Primary Responsibilities

• Receive reconstruction opportunities after mitigation handoff and prioritize assigned leads based on urgency, service level requirements, and conversion potential.
• Respond to residential and light commercial losses, including rotating on-call responsibility for after-hours opportunities when assigned.
• Act as the front-line sales representative for the reconstruction team on losses ranging from small repairs to large-loss opportunities.
• Perform site inspections to assess damage, identify the work required to restore the property to pre-loss condition, and gather the documentation needed to support the scope of work.
• Capture complete field documentation, including photos, measurements, moisture or environmental notes, 3D scans or DocuSketch documentation, sketches or floor plans, scope notes, code or like-kind considerations, contents or pack-out flags, and any asbestos, lead, or safety concerns.
• Provide detailed scope information to the estimating team and review the resulting estimate for accuracy, completeness, and alignment with carrier requirements before submission.
• Communicate directly with homeowners and insurance adjusters to explain the SERVPRO reconstruction process, set expectations, obtain approvals, and keep the opportunity moving.
• Walk the customer through the approved insurance scope and clearly document exclusions, upgrades, customer responsibility items, and out-of-pocket costs.
• Obtain signed contracts, authorizations, and other required job-start documents in accordance with company policy.
• Discuss deductible obligations, payment terms, and customer-approved upgrades before handoff to production.

• Own all scope changes, supplements, and estimate revisions from sale through final invoicing, coordinating with production when field conditions require additions or changes.
• Determine when an assigned lead is not a fit for the business and either decline or escalate it in accordance with company standards.
• This role owns the customer, adjuster, scope, and estimate side of the reconstruction process.
• Daily production execution, scheduling, subcontractor management, materials coordination, workmanship oversight, punch-list management, and final completion are owned by the Superintendent.
• The Reconstruction Project Manager re-engages after handoff when revised scope, supplements, concealed damage, carrier changes, or customer-approved additions require estimate updates or approval support.

Qualifications

• Strong construction background with the ability to speak credibly about building trades, repair methods, and restoration scope.
• Insurance restoration experience with the ability to assess a loss and scope work back to pre-loss condition.
• Ability to read and interpret Xactimate scopes of work; prior estimating exposure is required.
• Experience with DocuSketch, Matterport, or comparable 3D documentation tools.
• Ability to communicate professionally and confidently with homeowners, adjusters, and internal team members.
• Valid driver's license and acceptable motor vehicle record.
• Comfortable working on ladders, roofs, in crawlspaces, and in damaged or partially demolished environments.
• Physically able to lift, climb, inspect, and document job sites as needed.

Tools and Systems

• Xactimate and carrier-facing estimate documentation workflows
• DocuSketch or equivalent 3D documentation platforms
• Gmail, phone, text, and standard Microsoft Excel or spreadsheet tools

Performance Expectations

• Drive revenue conversion by closing qualified reconstruction opportunities.
• Protect margin by building accurate scopes, identifying supplements, and supporting complete estimate approval.
• Respond promptly and work within carrier service level expectations and internal deadlines.
• Maintain strong customer communication and complete, defensible documentation throughout the life of the estimate and supplement process.

Compensation

This position may be eligible for performance-based compensation tied to revenue production, margin performance, supplement execution, and service level compliance, subject to company policy. Compensation: $65,000.00 - $80,000.00 per year