Front Desk Team Member

Front Desk Team Member

The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our team as a Front Desk Team Member. This individual is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones.

Job Purpose

To exceed guest expectations and maximize revenues through proper telephone, reservations, check-in, check-out and concierge responsibilities. Ensure guest satisfaction by providing excellent customer service in a prompt and courteous manner.

Duties and Responsibilities

The Front Desk Team Member will attend to guest needs whether on the phone or in person as well as greeting and welcoming guests as they pass through the lobby.

• Provide prompt, friendly and courteous service in all aspects of the job.
• Be on "stage" when at the front desk or visible to our guests and act accordingly.
• Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner.
• Remain calm and professional in stressful situations.
• Review and have a complete understanding of special packages, activities, and events.
• Have knowledge of special activities in the surrounding area.
• Will be trained on "telephone" responsibilities.
• Will be trained on "reservation" responsibilities.
• Will be trained on "check-in and check-out" responsibilities.
• Will be trained on "concierge" responsibilities.
• Attend mandatory front office meetings as scheduled.
• Responsible for taking deposits for advance reservations to the standards set.
• Responsible for completing daily checklist to the standards set.
• Responsible for cash handling procedures.
• Responsible for recording adjustments to the standards set.
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean.
• Communicate any procedural changes that would help facilitate hotel operations.
• All other duties as assigned.

Qualifications

• Education: High School Diploma
• Strong customer/guest service skills
• High degree of professionalism
• Hospitality experience preferred
• Previous Front Desk Service experience is ideal, but not required
• Basic computer skills
• Must possess a positive attitude as a contributor to a diverse work environment
• Holiday and weekend availability
• Ability to learn quickly and accurately
• Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds

Why Work at the Osthoff Resort?


At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee-you're part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.


About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.