General Manager

Lead The Pack At ScenthoundLead the Pack at Scenthound! As a Scenter Manager, you are responsible for driving membership growth, revenue performance, and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment. This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers.What You'll DoSales & Revenue LeadershipOwn and drive membership sales and engagementDrive top-line revenue through memberships, add-on services, and retail (secondary focus)Educate pet parents on the value of routine hygiene and preventive wellnessMarketing & Community EngagementLeverage marketing leads to drive trial visit schedulingBuild brand awareness through local store marketing, partnerships, and grassroots effortsRepresent Scenthound in the community through events, outreach, and relationship-buildingTeam Leadership & DevelopmentLead, coach, and manage a team of approximately 6–10 team membersInterview, hire, onboard, coach, and make termination decisions when necessaryConduct daily huddles to align the team on goals, priorities, and performanceManage staff productivity, scheduling, and utilizationCreate a positive, accountable, and growth-oriented team cultureOperations & Experience ManagementOversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standardsEnsure a seamless, high-quality experience for dogs and pet parents from check-in through pick-upHold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversionMonitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goalsEnsure accurate execution of the SCENT Check process as a core educational and sales toolMaintain oversight of inventory, cleanliness, and facility standardsUphold all safety protocols, operational procedures, and brand expectationsIdentify operational opportunities and implement improvements that enhance performance, customer experience, and team effectivenessWhat We're Looking ForA proactive, results-driven leader with a strong sales mindsetExperience in sales and marketing, preferably in: retail or hospitality, membership-based businesses, grassroots or local marketingProven people management and leadership experienceExperience managing a retail location and overseeing daily operationsStrong communication skills with the ability to educate, persuade, and motivateComfortable working in a customer-facing, dog-centered environmentDog or pet experience preferred but not requiredIdeal AttributesOutgoing and confidentCurious and eager to learnCompassionate with dogs, customers, and team membersCoachable and open to feedbackOrganized, adaptable, and calm under pressureWhy Join Scenthound?Competitive salary plus performance-based bonusesClear career pathing with advancement opportunities (Area Manager and beyond)A fast-growing, mission-driven company focused on dog wellness and safetyOngoing training, coaching, and professional developmentA supportive team culture built on growth, accountability, and careAbout ScenthoundScenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dog's Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care. If you are a motivated leader who thrives on sales, team development, and making a meaningful impact, we want you on our team. Apply today and grow your career with Scenthound. Compensation: $45,000.00 - $60,000.00 per year