Operations Manager

Employment: Full-timeDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.Manage daily air and ocean freight operations, ensuring shipments move efficiently, customer requirements are met, and the team delivers consistent service and financial performance.ResponsibilitiesLead import and export operations across air and ocean freight.Manage workloads, staffing, training and team performance.Oversee shipment execution, documentation, customs coordination and delivery.Resolve service issues, delays and escalations with customers and suppliers.Monitor operational costs, shipment profitability, billing accuracy and KPIs.Maintain relationships with carriers, agents, customs brokers and transport providers.Ensure adherence to applicable regulations, customer requirements and company procedures.Improve processes, productivity and service quality.Support sales with pricing, operational planning and customer onboarding.Report operational and financial performance to senior management.RequirementsDemonstrated operations experience within international freight forwarding.Previous responsibility for managing a team.Strong understanding of air and ocean freight, import and export procedures, and shipment documentation.Commercial awareness and experience managing costs and profitability.Strong organisation, communication and problem-solving skills.Experience using freight management systems; CargoWise experience preferred. xhyhwjd Ability to manage competing priorities in a fast-paced environment.