Senior Business Analyst

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions; Southern States Material Handling solves problems.

As a Senior Business Analyst with Southern States Toyotalift : You'll contribute to making Southern States Material Handling a leader in the material handling industry by providing advanced analysis, research, and support of ERP software and the ecosystem of associated applications. The role is equally responsible for data integrity, security, and its consumption across back-office and field associates at remote and all Southern States Material Handling branch locations. In support of the user population, the individual will recommend solutions, help develop policies, procedures, and training documentation relevant to present and future business systems in use.

This position will be largely remote with 10% travel required to SSMH branches in Florida and Georgia. This position can sit anywhere in Central Florida up to Jacksonville, FL.

Come be a part of our Toyota family!

Top of the Line Benefits!!

• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

What we're looking for:

• 5 years working as a business analyst in a multi-site enterprise ERP environment
• Extensive experience working with leading ERP software; MS Dynamics preferred
• Experience in software systems implementations
• Light industrial or material handling industry exposure highly desirable
• Strong technical and analytical skills with knowledge of file systems, integration software, and systems applications required
• Familiarity with IT standards such as html, ftp, cloud infrastructure preferred
• Proven track record supporting remote, field, and back-office personnel required
• Strong collaboration skills and ability to work across functional teams
• Exceptional written, presentation, and verbal communication skills
• Task prioritization working on multiple engagements in a fast-paced environment
• Possess critical thinking skills
• Demonstrative project management skills and understanding of modern cloud computing
• Exposure to SharePoint and mobile computing hardware strongly preferred
• Strong Microsoft Excel skills

Education and Certification Needed:

• Bachelor's degree in business, information systems or related field required

What you'll Do:

• Serve as Product Owner of the ERP ecosystem
• Assist in the implementation of ERP software solutions
• Define solution specifications
• Structure and prioritize business requirements and communicating plans
• Configure ERP applications to meet organization requirements
• Provide technical support for the ERP application and train users as required
• Collaborate with IT colleagues to provide system support, quick issue resolution, deployment, and implementation services leveraging common IT standards.
• Identify the up and down-stream impacts of requests and mitigate risks accordingly.
• Analyze current state processes, identify gaps, and make enhancement recommendations.
• Create and maintain standalone and cross-functional documentation
• Document business leader and end user requirements for application enhancements, new application development, process improvements, etc. including current/future state process flows.
• Serve as the point of contact between business and software providers to drive usage and adoption across the organization. Responsible for rolling out, testing, and training associates on software use.
• Serve as the point-of-contact for software providers in resolving system issues
• Serve as IT project manager when required for projects
• Leverage full technical expertise in solution development
• Analyze and forecast the use of future software features and functions
• Analyze data and business processes to promote optimization opportunities
• Identify success criteria for solutions/enhancement implementation
• Develop test scenarios, test scripts, test plans, and coordinate their execution
• Own platform testing criteria and understand what 'good' looks like
• Coordinate production moves with IT and external groups
• Facilitate software integrations between ERP and other software vendors
• Monitor issues lists and prioritize requests/projects/updates on hold and in flight
• Advise on and assist to develop policies, procedures, or training documentation for business systems.
• Collaborate with internal and external teams to optimize software workflows
• Follow change management plans
• Occasional branch travel required in support of rollouts and field training efforts
• Conduct periodic UARs (User Access Reviews)
• Perform system performance reviews and generate reports on inefficiencies and areas of improvement
• Conduct research into complementary solutions as the market matures
• Work independently, but in a cross-functional team environment
• Travel as needed
• Partner with Toyota Material Handling corporate, across the dealer network landscape, internal Southern States Material Handling leadership, branch operations, and the internal Analytics team to foster a Kaizen, continuous improvement culture.
• Any other duties assigned as needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.
• Mon-Fri 8am - 5pm
• Travel- Up to 10%
• Ability to lift, push and pull up to at least 20 pounds occasionally.

SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.