Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Communication & Interpersonal Skills

• Compassionate and empathetic communication
• Active listening
• Professional telephone etiquette
• Clear verbal and written communication
• Ability to remain calm during emotional conversations
• Tact and discretion when discussing sensitive matters

Customer Service Skills

• Greeting and assisting visitors respectfully
• Managing family expectations and inquiries
• Conflict resolution and de-escalation
• Maintaining a welcoming and comforting environment
• Cultural sensitivity and respect for diverse funeral traditions

Technical Skills

• Proficiency with office software (word processing, spreadsheets, email)
• Multi-line phone systems experience
• Basic computer troubleshooting

Organizational Skills

• Strong attention to detail
• Time management
• Ability to prioritize multiple tasks
• Maintaining accurate records and confidential information

Professional Qualities

• Emotional resilience
• Reliability and dependability
• Professional appearance and demeanor
• Integrity and confidentiality
• Adaptability and flexibility
• Teamwork and collaboration

Compensation:
Salary: $19.00/hr.

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92586

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Menifee