Care Advocate

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking dedicated Care Advocates to join their dynamic and high-volume contact center. The main goal is to deliver premier, high-touch assistance to clients, ensuring a seamless and premium care experience. This role involves acting as a dedicated personal guide through the medical journey, explaining program perks, and facilitating doctor matching.

Key Responsibilities

• Deliver premier, high-touch assistance to clients within a dynamic, high-volume contact center.
• Act as a dedicated personal guide, creating a seamless and premium care experience for every individual.
• Walk clients through their upcoming medical journeys, explaining program perks, financial incentives, and clinical timelines.
• Facilitate doctor matching and liaise directly with clinical practices to organize and fast-track care logistics.
• Address inquiries with deep empathy and precision, making sure every person feels genuinely heard and respected.
• Drive outreach to onboard new program participants while nurturing ongoing connections with current clients.
• Champion the patient experience, routinely going above and beyond to simplify the intricate world of specialized healthcare.

Qualifications

• High school diploma required with Associate's degree being highly preferred.
• Ability to work within the hours of 8am to 8pm.

Experience

• 1-3 years of experience in a customer service/service center and/or sales enablement role.

Skills

• Proficient communication skills.
• Ability to work in a dynamic, high-volume environment.

Additional Requirements

All schedules are Monday-Friday and Care Advocates are assigned 9-hour shifts between 7AM-8PM. You may be asked to occasionally cover a rotating shift: M-F 1:00PM-10:00PM. No weekends are required.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients