Inside Sales Specialist - Business Development

Inside Sales & Business Development Specialist

Join the team at American First Finance as an Inside Sales & Business Development Specialist!

The Inside Business Development Specialist (IBDS) is responsible for delivering strong early-stage portfolio performance by onboarding new merchants and accelerating originations during the first 90 days of partnership.

Early merchant production is the primary outcome metric of the role.

This outcome is driven by consistent execution across three performance drivers:

• Merchant Activation Speed & Pipeline Conversion Discipline
• Early Relationship Ownership & Production Coaching
• Outbound Engagement Execution & Activity Consistency

IBDS effectiveness is measured by how quickly and predictably new merchant partners begin generating funded volume.

Essential duties and responsibilities:

• Onboard and activate new merchant partners
• Drive originations and funded volume growth within the first 90 days
• Make 60-75 outbound calls daily to engage merchants and advance opportunities
• Manage a structured pipeline and maintain consistent follow-up
• Coach merchants on financing program utilization and best practices
• Build strong relationships with merchant decision-makers
• Monitor performance trends and proactively address gaps
• Accurately document activities and opportunities within CRM systems
• Collaborate with Sales, Training, and Operations teams to support merchant success

What we're looking for:

• Strong sales, business development, or account management experience
• Proven ability to build relationships and influence business partners
• Excellent phone presence and communication skills
• Strong organizational and time-management abilities
• Experience managing pipelines and prioritizing multiple opportunities
• Self-motivated with a results-driven mindset
• Comfortable working in a fast-paced, team-oriented environment

Success in this role:

• High outbound activity and engagement consistency
• Strong consultative selling skills
• Effective pipeline management
• Accountability for results
• Urgency, responsiveness, and professionalism

Minimum requirements & qualifications:

• Proven sales experience: At least one year of inside sales or phone sales experienceyou must know how to pick up the phone, engage, and close the deal.
• Consistency is a must: We are looking for business professionals with a consistent work history, verifiable on their resume.
• Ability to perform basic math calculations proficiently
• Ability to multi-task in a fast-paced environment
• Computer literate and able to operate common office machines.
• Minimum age: 18 years old
• High school diploma, GED, or equivalent experience
• Bilingual applicants are strongly encouraged to apply!

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin Americaincluding Mexico, Guatemala, Colombia, and El SalvadorFirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.