Continuous Improvement Manager

Responsible for developing short and long‑term strategies for the operation that will drive KPI achievement and process efficiency. The role will facilitate progress and reduce costs by reviewing and revamping workflow inefficiencies. This position will also be responsible for measuring and driving the performance of an assigned customer program, including key performance metrics, production, quality, and customer communication, including formal presentations that speak to process improvements and overall operational efficiency. 1st Shift: 7:00AM–4:30PM, Monday‑Friday Responsibilities Determine a baseline of operational performance today and be the driver behind development and execution of operational excellence plans. Monitor project performance to customer requirements and expectations. Issue regular reports on program performance and improvements. Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to improvement plans. Identify areas of non‑conformance and develop remedial plans. Work with the Program Management team to assist in resolving customer issues in a timely manner via a customer‑defined escalation process and coordination of internal resources. Conduct regular meetings with Operations/Business managers to continuously address areas of improvement. Other duties as assigned. Required Skills And Experience 2–4 years experience in Program, Project, or Operations Management in a fast‑paced operation. 2+ years experience within a high‑volume supply chain/distribution operations and logistics environment. Six Sigma experience. Must be organized, detail oriented, and self‑motivated. Strong analytical, problem solving, and decision‑making skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in MS Office (Word, Excel, PowerPoint, Access & Project), report preparation and data analysis. Preferred Skills And Experience Previous experience in the telecommunications or cable industries. Previous experience with quality systems a plus. PMP Certification. Educational Requirements Bachelor's degree in Business, Project Management, Supply Chain, or a related discipline. Physical Demands and Working Conditions Warehouse environment. Benefits Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Employee assistance program Flexible spending account Tuition reimbursement Weekly pay every Thursday Monthly Incentive Bonus Positive, team‑oriented, inclusive workplace Health, Dental, Vision & Prescription Coverage Paid holidays, vacation, and sick/personal time Work Authorization United States (Required) Must be 18 years of age CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination. This position does not qualify for visa sponsorship. #J-18808-Ljbffr