Business Development Manager

BDC Manager

Crossroads Chevrolet – Beckley, WV

Crossroads Chevrolet in Beckley, WV is seeking a high-energy, well-organized, self-motivated BDC Manager to lead our Business Development Center and maximize sales opportunities across the dealership.

This is a critical leadership role responsible for driving appointment volume, improving show rates, and ensuring a consistent, professional customer experience from first contact to arrival on the showroom floor.

Key Responsibilities

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  Lead, coach, and hold accountable the BDC team to daily, weekly, and monthly performance goals



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  Manage inbound and outbound phone, internet, and text leads to maximize appointment set and show rates



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  Develop and enforce scripts, processes, and follow-up strategies



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  Monitor CRM activity to ensure proper documentation, lead handling, and response times



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  Work closely with Sales Management to align appointments with inventory and sales strategy



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  Track performance metrics and continuously improve results through training and process refinement



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  Maintain a high level of professionalism, urgency, and customer focus at all times

Qualifications

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  Proven experience in automotive BDC leadership or high-performing internet/phone sales management



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  Strong organizational skills with the ability to manage multiple priorities



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  High energy, positive attitude, and strong work ethic



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  Self-motivated leader who thrives in a fast-paced, performance-driven environment



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  Excellent communication skills, both verbal and written



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  CRM experience required

What We Offer

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  Competitive compensation based on experience and performance



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  401(k) with company match



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  Health, dental, and vision insurance available



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  Opportunity to lead and build a high-impact BDC operation



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  Stable, growth-oriented dealership environment



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  Career advancement opportunities within the organization

If you’re driven, organized, and ready to lead a team that directly impacts dealership success, Crossroads Chevrolet wants to hear from you.

Apply today and take the next step in your automotive career.