Member Service Officer

$20 - $30 per hour

Levo Federal Credit Union

Member Service Officer 1 (MSO 1)
Department: Member Services
Reports To: Branch Manager
FLSA Exempt: Non-Exempt
Date last updated : 04/01/2024
Summary Provide information and support via various means (i.e. phone, internet, email etc.) to lending partners and members regarding the credit union its products and services while ensuring the highest quality service. Examine, evaluate and make decisions on member and non-member loan applications for consumer loans.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Interview and evaluate the needs of members and potential members, identify appropriate member needs and cross-sell financial products that meet those needs.
Serve membership by providing information and account service in a pleasant, professional and efficient manner.
Open/close accounts, process stop payments, order cards, answer questions regarding deposit accounts, loan accounts, plastic cards, remote access etc.
Ensure complete and accurate documentation for loans and new accounts by gathering information and resolving uncertainties through inquiries with creditors, and/or members according to the credit union policy.
Analyze and evaluate applicant's financial status by reviewing credit information, determining debt to income ratios, estimating payments, determining collateral requirements and establish collateral values, co-signer requirements and membership eligibility as defined by the policy.
Possess general product knowledge relating to mortgage, home equity, and business loans for referral purposes.
Complete outbound calls (2-2-2) to members, partner follow-up and other types of calls as requested by management.
Assist other departments as necessary (i.e. collections, accounting, etc.)
File claims for GAP, GAP Advantage, ADR and Debt Protection.
Be well versed regarding credit union policies and procedures. Advise manager of external factors that may affect policy by suggesting policy modifications.
Cross train other staff, as requested, on duties, functions, and responsibilities to assure proper back up.
Follow proper member identification and security procedures and ensure that member and employee information is kept in the strictest confidence.
Receive and payout money and keep records of money and negotiable instruments involved in financial transaction by performing Member Service Associate duties. See Member Service Associate job description for more information.
Respond to member inquiries and requests regarding financial services and enter them into applicable computer systems and programs.
Approve loans within specified limits OR refer to a manager with recommendations to obtain approval.
Oversee timely loan closing and funding activities.
Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business.
Assist members with problem resolution and account reconciliation.
Responsible for Safe Deposit box transactions
Execute, key, and verify wire transfers.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes.
Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, Confronts difficult situations. Maintains objectivity. Keeps emotions under control. Uses negations skills to resolve conflicts.
Cooperation - Establishes and maintains effective relations, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, Works cooperatively in group situations, Works actively to resolve conflicts.
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance and Monitors own work to ensure quality.
Planning/Organization - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections.
Problem Solving - Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early states. Works well in group problem solving situations.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience previous financial industry experience preferred.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and 10 key.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to research data and make accurate decisions.
Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
Certificates, Licenses, Registrations: Must complete ongoing sales & service training.
Other Skills and Abilities: Must have the ability to make sound, confident decisions. Must possess proven sales skills. Must be able to read and understand credit reports.
Other Qualifications: A MSO1 will be required to complete a pre-determined list of functions and training (see MSO 1 Training Plan in Performance Pro Forms) within 18-24 months of their hire date. A MSO1 will also be required to shadow and cross train in the service center for at least 80 hours during (or prior to) their training period as well as two hours in both the Accounting and Collections departments.
Once a MSO1 has completed all the requirements of the MSO1 Training Plan, they may be promoted to a MSO2 at the supervising manager(s) discretion.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate.
Salary Description
$20-$30/hr., plus incentives

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Member Service Officer in Larchwood, IA vacancy

Member Service Associate
$16 - $20 per hour
...Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated : 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments...
Suggested
Hourly pay
Shift work
Night shift
Levo Federal Credit Union
Larchwood, IA
1 hour ago
Account Representative State Farm Agent Team Member
...market State Farm Insurance and financial services products. ROLE DESCRIPTION: As an... ...Account Representative - State Farm Agent Team Member for Devyn Vance - State Farm Agency... ...operations and customers’ success. You grow our office through meaningful customer relations and...
Suggested
For contractors
Internship
Work at office
Devyn Vance - State Farm Agency Intern
Harrisburg, SD
4 days ago
Sales Coordinator Remote
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Lester, IA
more than 2 months ago
Insurance Account Representative State Farm Agent Team Member
...market State Farm Insurance and financial services products. ROLE DESCRIPTION: Devyn... ...Account Representative - State Farm Agent Team Member, your knowledge of insurance products and... ...and establishing quotas for our office. If you are energetic, goal-oriented,...
Suggested
For contractors
Internship
Work at office
Devyn Vance - State Farm Agency Intern
Harrisburg, SD
4 days ago
Supervisor- Environmental Services (Dual Rate)
...Responsibilities : Provide exceptional guest service to all customers at all times. Lead a crew of EVS team members, mentoring and coaching as needed Inspect... ...associated support areas including back of house offices and restrooms as needed /directed Does daily...
Suggested
Grand Falls Casino and Golf Resort
Larchwood, IA
9 days ago
Maintenance Manager
...company policy. Essential Job Functions Interaction with Supervisors and co-workers as needed. Ability to work as a team member towards overall Company objectives. Must wear proper PPE equipment in all designated areas. Identify current and future...
Temporary work
Monday to Friday
Adams Thermal Systems
Lester, IA
4 days ago
Service Assistant
$8 per hour
...Job Description Job Description Service Assistant PAY RATE: $8/HR + TIPS Job Summary: A Service Assistant is responsible for... ...Assistant is also a key player in helping out the other staff members. Job Duties: Ensure the dining room and bar are set up correctly...
Shift work
The Union Social
Harrisburg, SD
24 days ago
Service Manager - Full Time
$36 - $44 per hour
...At RMS Roller-Grinder, our Service Department is more than a support function. It is where our reputation is proven every day. When our... ...field. Coordinate schedules and resources, ensuring team members have the tools and materials they need. Reinforce expectations...
Hourly pay
Full time
Flexible hours
Night shift
RMS Roller Grinder
Harrisburg, SD
5 days ago
Beverage Supervisor
...Servers and barbacks. Support with hiring, training, motivate and direct staff. Essential Functions •Provide exceptional guest service to all customers. •Responsible for managing labor hours, cash control and inventory. •Promoting positive work environment and...
Hourly pay
Full time
Part time
Flexible hours
Shift work
Grand Falls Casino and Golf Resort
Larchwood, IA
23 days ago
Sales Associates - Harrisburg
$15 - $20 per hour
...ourselves on creating a family type atmosphere were every team member has an opportunity to shine. Pay: $15-$20 per hour based on... ...company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting. Provide the best...
Hourly pay
Flexible hours
Afternoon shift
Ace Hardware
Harrisburg, SD
14 days ago
Shift Manager - Security
...agencies as needed. Follows all gaming regulations. Oversees required drops. Essential Functions Provides exceptional customer service to all internal and external customers. Leads subordinates to provide exceptional guest service to internal/external guests....
Shift work
Grand Falls Casino & Golf Resort®
Larchwood, IA
3 days ago
Facilities Project Supervisor - Entry Level
...technicians in refurbishing tasks of hotel and other Facility areas as needed. Maintaining GFCR assets and providing restorative services across the facility. Primary work schedule will be dayshift Mon-Fri and will be conducive to hotel operations which will minimize...
Monday to Friday
Shift work
Day shift
Grand Falls Casino and Golf Resort
Larchwood, IA
21 days ago
Overnight Hotel Front Desk- Supervisor - Part time and Full Time
...Job Description Job Description Front Desk Supervisors assist with ensuring the best in customer service for the Call Center, and Front Desk. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining...
Full time
Part time
Flexible hours
Night shift
Grand Falls Casino and Golf Resort
Larchwood, IA
11 days ago
Cook Supervisor - Competitive Benefits
$50k - $55k
...YOU'LL BE DOING: * Collaborates with District Manager and Food Service Director to ensure client satisfaction. * Assists in... ...propel you further in your career, whether with our corporate office or one of our brand segments. Disclaimer: This job description...
Hourly pay
Full time
Work at office
Remote work
Summit
Lester, IA
6 hours ago
Teammate (Retail Associate)
$15 - $17 per hour
...Responsibilities Communication: Communicates effectively with Guest, Members of Management, and Store Associates Merchandising: Uphold... ...generate sales, add-on and develop relationships with guest Customer Service: Ensure that the guest remains the top priority Accuracy:...
Part time
Local area
Flexible hours
Rally House
Hills, MN
4 days ago
Financial Consultant
...serve clients effectively. Join WealthBridge Financial Group and be part of a passionate team dedicated to delivering exceptional service and fostering long-term client relationships. If you are driven by results and have a deep commitment to helping clients achieve...
WealthBridge Financial Group
Harrisburg, SD
3 days ago
Agronomy Salesperson
...Agronomy Sales Representative Promote the proper use of crop protection products, plant food, seed and other services offered at New Vision Co-op to area producers by building customer relationships that help grow agronomy sales for New Vision Co-op. Essential duties...
Temporary work
New Vision Co-op
Hills, MN
1 day ago
General Shop Laborer
Job Description Job Description Full time position for a motivated, reliable person that will actively partipate in the general duties of a cabinet shop. Must be able to lift up to 75 lbs on a regular basis. Daily responsibilities will change according to what tasks...
Full time
Prairie Heritage Cabinetry & Furniture
Harrisburg, SD
11 days ago
Grocery Clerk
...contributing to a positive shopping experience for our customers is essential in helping us maintain our reputation for exceptional customer service. Prospective employees should be outgoing, friendly, hard-working, dependable and a team player. RESPONSIBILITIES: Provide...
Weekly pay
Casual work
Flexible hours
Afternoon shift
Fareway Meat & Grocery
Harrisburg, SD
3 days ago
Grocery Clerk
Fareway Stores - 300 West Willow Street - Responsibilities: Provide outstanding customer service; Stock shelves and merchandise products; Operate a POS system and cashier duties; Unload product from the truck and stock shelves; Assist all customers in their shopping
Fareway Stores
Harrisburg, SD
5 days ago
Assistant Food Manager
$17.5 - $23.79 per hour
...program. They prepare foods, delegate tasks, train coworkers, resolve customer complaints, set the example for excellent customer service, ensure the team focuses on achieving daily goals, assist with merchandising, and most importantly ensure that the highest quality...
Full time
Shift work
Afternoon shift
Kwik Trip
Harrisburg, SD
4 days ago
Account Executive Remote, 3 Locations
$80k - $120k
...employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids... ...companys revenue by generating interest in our products and services, communicating our value proposition and supporting customers through...
Remote job
Full time
Temporary work
Local area
Work from home
Flexible hours
Night shift
Weekend work
Afternoon shift
3 days per week
Imagine Learning
Rock Rapids, IA
4 days ago
Entry-Level Outside Sales Representative -- Educators Welcome
$65k - $85k
Job Description Job Description Entry-Level Outside Sales Representative Educators Welcome Company: Impact Insurance Agency Pay: $65,000$85,000 average first-year income | Commission + Optional 6-Week Base Draw Schedule: Full-Time | Independent Contractor...
Full time
For contractors
Local area
Flexible hours
The Impact Insurance Agency
Harrisburg, SD
16 days ago
South Dakota Sales Representative
...for ensuring customer satisfaction and managing quality of product and service delivery. Develop relationships with all Fire and EMT decision-makers in designated territory. Dinges Fire team members pride themselves on building a 'Help First' relationship with departments...
Full time
Part time
For contractors
Dinges Fire Company
Harrisburg, SD
24 days ago
Customer Service & Order Processing Coordinator
...individual to join our team as a Customer Service & Order Processing Coordinator . This... ...priorities simultaneously Support team members and contribute to a positive work environment... ...positive attitude Basic computer and office software proficiency What We’re...
Work at office
Simply Said
Rock Rapids, IA
21 days ago
Travel Nurse RN - Director of Nursing - $2,929 per week
$2,929 per week
Blu Medstaff is seeking a travel nurse RN Director of Nursing for a travel nursing job in Rock Rapids, Iowa. Job Description & Requirements ~ Specialty: Director of Nursing ~ Discipline: RN ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, days ...
Shift work
Blu Medstaff
Rock Rapids, IA
2 days ago
Poker Room Supervisor - Swing Shift
Job Description Maintain a smooth running day to day poker room and expedite all associated paperwork. High school diploma or equivalent Must be able to successfully complete a basic math test, and pass an audition displaying adequate Poker skills Must be able...
Shift work
Afternoon shift
Grand Falls Casino and Golf Resort
Larchwood, IA
3 days ago
Territory Sales Representative - Capital Equipment & Ag Solutions
$70k - $95k
..., part account manager. You’ll manage a territory and grow sales across RMS’s capital equipment, customizations, accessories, and services. You’ll walk feed mills, visit farms, and step into industrial sites — on the ground, face-to-face — earning trust, fixing problems...
For contractors
Casual work
Remote work
Night shift
RMS Roller-Grinder
Harrisburg, SD
21 days ago
Sales Representative -- Educators Welcome
$75k - $95k
...reimbursement Field mentorship focused on communication and relationship strategy Continued professional development in leadership, service, and business growth A supportive team culture that values initiative and professionalism Compensation & Structure Target...
Full time
For contractors
Local area
Remote work
Weekend work
The Impact Insurance Agency
Harrisburg, SD
8 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Member Service Officer. Be the first to apply!