Front Desk Representative

Job Description Job Description Benefits/Perks Paid time off
Uniform allowance
Employee Discount
Health insurance after at least 6 months of employment
Ongoing training
Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.
Responsibilities Greet customers as they arrive and provide an excellent customer experience
Answer phone calls and schedule appointments
Obtaining authorizations and submitting insurance claims
Provide comprehensive contact lens training, including insertion and removal techniques, cleaning and storage procedures, and reinforcement of proper hygiene practices to ensure safe lens wear
Perform diagnostic tests such as Visual field testing, fundus photography, optical coherence tomography (OCT), etc.

Qualifications Excellent communication skills with a commitment to customer service
Excellent multi-tasking skills
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Knowledge of vision plans including Vision Service Plan (VSP), is very helpful. Familiarity with ICD-10 and CPT codes a plus.