Phlebotomist II

Job Details:
Job Title: Phlebotomist II / Patient Services Representative II (PSR II)
Location: 3910 S Carefree Cir, Colorado Springs, CO 80917
Job Type: Contract (3 + months contract with possible extension and conversion into permanent)
Hours: 32 hours/week
Schedule: Monday-Thursday, 8:00 AM-5:00 PM
Lunch: 1:00 PM-2:00 PM

Job Summary:

The Patient Services Representative II (PSR II) represents Client's to patients and is responsible for providing a positive, professional patient experience while performing high-quality blood specimen collection and specimen processing.

The PSR II will:

• Perform venipuncture and collect high-quality blood specimens safely and accurately.
• Perform pediatric, geriatric, and capillary specimen collections.
• Prepare and process specimens for laboratory testing according to established procedures.
• Verify patient demographic information and obtain required patient signatures following venipuncture.
• Confirm that specimen labels are accurate and properly applied in the patient's presence.
• Perform both clinical and forensic specimen collection and processing duties.
• Maintain accurate records and required documentation.
• Follow all established policies, procedures, safety requirements, and confidentiality standards.
• Provide excellent customer service and create an atmosphere of trust and confidence for patients.
• Work efficiently in a fast-paced, high-volume environment while managing multiple priorities.
• Work independently with minimal on-site supervision.
• Maintain a safe, clean, and professional work environment.
• Demonstrate strong communication, organizational, and customer-service skills.
• Support other Patient Service Center or in-office phlebotomy locations as business needs require, with minimal notice.

Required Qualifications:

• High school diploma or equivalent - Required.
• 1-3 years of phlebotomy experience - Required.
• Experience must include pediatric, geriatric, and capillary collections.
• Strong phlebotomy and specimen collection skills.
• Ability to provide accurate, error-free work in a fast-paced environment.
• Ability to work independently and exercise good judgment based on established procedures.
• Keyboard and data-entry experience.
• Flexibility to support staffing needs, including weekends, holidays, on-call, and overtime when required.
• Reliable transportation, valid driver's license, and clean driving record, if applicable.
• Ability to travel and work at multiple Patient Service Center/in-office phlebotomy locations when required.

Preferred Qualifications:

• Medical Assistant or Paramedic training preferred.
• Phlebotomy certification preferred.
• 2 years of Patient Service Center experience preferred.
• Customer-service experience in a retail or service environment highly preferred.

Work Environment & Expectations:

• Position is not eligible for remote work .
• Training locations may vary depending on trainer availability.
• Must maintain confidentiality and accuracy of patient information.
• Must demonstrate strong customer focus and communicate effectively with patients, coworkers, and supervisors.
• Must be adaptable to changing business and staffing needs.
• Must follow Client's' dress code, Employee Health & Safety requirements, and established workplace policies.