Branch Manager 2 - Chino Stater Bros

Role Overview Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This position will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services, and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services. Essential Functions Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued. Effectively leads through change, can navigate ambiguity and demonstrates agility. Adapts leadership style to each situation to fit the needs of their team. Leads individuals and teams to improved and optimal performance through regular multi‑faceted coaching and development activities. Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners. Provides day‑to‑day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination. Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers. Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage. Planned and executed customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services. Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers. Creates a culture of customer obsession with team members by providing a world‑class customer service experience. Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage. Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources. Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations. Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community. Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti‑Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Performs other duties as assigned or required. Basic Qualifications Bachelor’s degree, or equivalent work experience. One to two years of experience working in a sales, retail management, or banking environment. Preferred Skills / Experience Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues. Solid understanding of retail product philosophy, including policies, procedures, documentation and systems. Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts and sales techniques. Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace. Effective interpersonal communication, leadership, relationship management, time management, sales activities management and sales ability skills. Ability to evaluate and resolve problems and issues with minimal guidance. Demonstrated success in retail sales environment. Working knowledge of employment practices including rewards and recognition, employee development and change management. Location Expectations Work from a U.S. Bank location for all scheduled work days. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law. Equal Opportunity Employer U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct. #J-18808-Ljbffr U.S. Bank