Full or Part-Time Shipping & Customer Service Associate

Shipping & Customer Service Associate

We are seeking a dedicated full or part-time Shipping & Customer Service Associate to join our team at The UPS Store in Raleigh, NC. This position offers an outstanding opportunity to deliver exceptional service to customers while supporting daily shipping and operational activities in a fast-paced retail environment. Compensation ranges from $13.00 to $15.00 per hour, paid bi-weekly.

Responsibilities

• Deliver exceptional customer service by assisting with shipping, packaging, and mail services.
• Accurately and efficiently process shipments, ensuring compliance with USPS, UPS, FedEx, and other carrier regulations.
• Promptly and professionally address customer inquiries and resolve any issues.
• Maintain an organized, clean, and safe workspace, including stocking supplies and managing inventory.
• Provide support for additional retail services such as printing, copying, and mailbox rentals as needed.
• Collaborate effectively with team members to ensure smooth daily operations and outstanding customer experiences.
• Continuously practice attentive listening with customers, team members, and leadership.
• Take full ownership of customers' shipping needs by offering suitable solutions.
• Actively learn about all products, services, alternative solutions, and industry trends to enhance expertise.
• Operate all equipment, software, and devices proficiently and be willing to assist in training others.
• Perform other duties as assigned to support the team and business objectives.

Requirements

• High school diploma or GED is required.
• Previous experience in customer service or retail is preferred.
• Strong computer skills, including proficiency with Microsoft Office and Adobe Suites, with basic familiarity with shipping software considered a plus.
• Excellent verbal and written communication skills, including strong spelling and mathematical abilities.
• Outstanding phone etiquette and a friendly, approachable demeanor.
• Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment.
• Reliable, punctual, detail-oriented, and positive individual with the ability to lift 40+ pounds.

Benefits

• Competitive hourly wage ranging from $13.00 to $15.00, paid bi-weekly.
• Flexible scheduling options for full-time or part-time availability.
• Opportunities for professional growth and development within The UPS Store network.
• A supportive and collaborative work environment focused on teamwork and delivering exceptional customer satisfaction.

About the Company

The UPS Store is a renowned provider of retail shipping, postal, and business services nationwide. As a franchise separate from UPS, we are committed to delivering exceptional value by combining personalized service with innovative solutions. Join our team in Raleigh, NC, and become part of a company that upholds integrity, professionalism, and community engagement.