Client Care Specialist - Full Time

Job Description

Job Description

About FYZICAL Raleigh – North Hills FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence. We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door.

Our Customer Care Specialist is the heartbeat of our clinic. This entry-level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient’s journey with us — from the first welcome to the final graduation bell. You’ll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettable Benefits

We believe in caring for our team the same way we care for our patients. Full-time employees receive:

• Health insurance

• 401(k) with employer match

• Paid time off

• Paid holidays

• A fun, team-oriented culture where your work truly matters

What Makes FYZICAL Different?

At FYZICAL, you’re not just “running a front desk.”
You are:

• A welcoming face patients look forward to seeing

• A memory-maker for people in pain or fear

• A partner to a talented clinical team

• An essential part of a fast-growing, family-owned, mission-driven business

We are passionate about helping people get better — and we’re looking for someone just as passionate about people, service, and creating joy in the moments that matter.

Responsibilities Deliver Best-in-Class Patient Experience

• Greet every patient and visitor with genuine warmth, eye contact, and a smile

• Create a positive, calming, and friendly environment from check-in to check-out

• Answer phone calls and manage patient questions, intake, and scheduling

• Build relationships — learn names, celebrate progress, and create memorable moments

Front Office Operations & Scheduling

• Schedule evaluations and follow-up appointments with accuracy and efficiency

• Convert referrals into timely evaluation appointments

• Manage daily schedules for therapists to maximize access and minimize gaps

• Maintain an organized, professional, and clean front office

Insurance & Payments

• Verify insurance coverage and authorization requirements using established processes

• Clearly communicate benefits and financial expectations to patients

• Collect patient payments at time of service

• Prepare daily deposit summaries

Clinic Support & Administrative Excellence

• Monitor patient arrival rates and proactively follow up on cancellations or missed appointments

• Support documentation workflows and routing

• Assist with physician outreach or patient communication when needed

• Track clinic supplies and notify the operations team as needed

• Support special events, marketing activities, or community engagement efforts

Work Environment & Schedule

• Full-time, Monday–Friday (40 hours/week) or Part-time also available

• Primarily seated office work with frequent interaction with patients, families, therapists, and vendors

• Normal front-office physical activity (walking, light lifting <20 lbs., computer use, phone work)

• Occasional support for community events or patient workshops

Required Skills

• High School diploma or equivalent

• Outstanding communication skills — warm, clear, and confident

• Ability to multitask in a fast-paced clinic environment

• Highly organized with attention to detail

• Comfortable navigating multiple software systems

• Naturally friendly and patient-focused

• Reliable, punctual, and committed to excellence

• Prior medical office experience is a plus, but not required — we are happy to train the right personality-fit candidate