Senior Product Manager

ABOUT DRIPS

Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers, at scale. We operate at the intersection of AI, messaging, and revenue-generating outcomes for some of the largest companies in the country.

ABOUT THE ROLE

We are hiring a dynamic Senior Product Manager to join our Product team. This is an individual contributor role, reporting directly to the VP of Product & Engineering, and you will work across every department, including Engineering, Operations, Customer Success, Sales, Data Analytics, and AI/ML.

This is a fully remote role, working with fully remote teams. Leading and influencing across departments in a distributed environment is a key experience to success in this role.

WHAT YOU WILL OWN

• End-to-end delivery of product initiatives across multiple domains simultaneously
• Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
• Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
• Owning relationships with external vendors and integration partners from evaluation through go-live
• Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
• Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
• Querying and evaluating data directly to inform decisions and validate outcomes
• Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum

WHAT SUCCESS LOOKS LIKE

• Product initiatives ship on a predictable cadence, with scope and tradeoffs understood by everyone involved before work starts
• Customer and stakeholder input is translated into decisions, not just captured
• Exec leadership has an accurate, current picture of the roadmap and can trust the status they hear
• Cross-functional partners in Engineering, Customer Success, Sales, and AI/ML see Product as a source of momentum, not a bottleneck

WHO WE ARE

• A true polyglot. You can write a PRD in the morning, jump on a customer call in the afternoon, and review an API spec before end of day
• As comfortable analyzing complex data as you are presenting a strategic roadmap to leadership
• At home in ambiguity. You do not need process handed to you, and you build what is missing rather than waiting for it
• You treat unfinished problems as opportunities rather than blockers
• AI-first in how you work. You reach for AI tooling by default and keep reshaping your workflow and toolset as the work and the tools change
• A deliberate remote collaborator. You over-communicate by default and build trust across departments and time zones without needing a room

WHAT WE ARE LOOKING FOR

REQUIRED

• 7+ years of product management experience in B2B SaaS or high-growth startup environments
• Proven track record in delivery-heavy roles where you shipped product, not just planned it
• Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms
• API and integration fluency, you understand how systems connect and can own the details
• SQL proficiency, you’re comfortable pulling your own data rather than waiting on analysts
• An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
• Demonstrated ability to manage external vendor and partner relationships end-to-end
• Strong written communication, your specs and updates are clear the first time
• Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity

STRONG PLUS

• Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success
• Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering
• Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
• Background spanning both enterprise and startup contexts
• Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it

COVER LETTER REQUIREMENT

Please include a cover letter with your application, limited to 250 words or fewer.

In your cover letter, tell us which Drips Core Value you believe you would embody most strongly and why. We’re interested in understanding how that value shows up in the way you work, collaborate, and approach challenges.

Our Core Values can be found on the Drips website for you to review before submitting your application.