Business Relationship Manager

Job Description

Job Description

Description:

Are you a natural connector who thrives on building relationships, uncovering opportunities, and opening doors? Do you enjoy being the first point of contact with prospective clients and influencing business growth? If so, we'd love to meet you.

We are looking for a Business Relationship Manager our Des Moines, Iowa location, to help expand our market presence by developing strategic relationships and identifying new business opportunities.

You'll be the face of Fluid in the marketplace—building trust, creating connections, and positioning our company as the preferred workplace solutions partner.

Why Join Fluid?

At Fluid, we believe great workplaces begin with great relationships. You'll have the opportunity to work alongside an experienced, collaborative team while helping organizations create inspiring work environments. Your ability to connect people, build trust, and uncover opportunities will have a direct impact on our continued growth and success.

Fluid designs and creates workspaces and is focused on memorable experiences. We’ve created a place where our employees would prefer to work, and we strive to help our customers do the same. We focus on excellent customer, guest, employee, and brand experiences by providing Fluid Level hospitality.

We believe genuine people make positive, authentic connections with their peers and customers. We applaud candor, work ethic and integrity, and we value a positive, fun atmosphere. To achieve Fluid Level hospitality, we value hiring people based on our 5 core values.

Our core values as are: Genuine - Curious - Creative - Committed - Impactful

What You'll Do

Build Relationships & Generate New Business

• Develop and cultivate relationships with architects and designers (A&D), commercial real estate brokers, project managers, developers, property managers, general contractors, and other key industry influencers.
• Network within professional organizations such as IFMA, BOMA, NDID, and local business groups to identify new opportunities.
• Research prospective clients and emerging projects through industry publications, business journals, online resources, and market intelligence.
• Create and execute strategic business development and marketing plans to drive measurable growth.
• Build and maintain a targeted pipeline of high-value corporate, government, education, and commercial accounts.
• Collaborate with Haworth representatives and corporate account teams to identify and pursue new business opportunities.
• Educate prospective clients on Fluid's full range of services, including workplace design, architectural products, relocation, decommissioning, branding, and other value-added solutions.
• Position Fluid as a trusted advisor and preferred partner within the commercial interiors market.

Qualify Opportunities

• Engage prospective clients to understand their business objectives, workplace needs, and project goals.
• Conduct thorough discovery conversations and needs assessments to qualify opportunities.
• Research client organizations and industry trends to better understand business drivers and challenges.
• Introduce qualified opportunities to the sales team and facilitate a seamless transition for continued relationship development.
• Participate in client presentations and meetings to showcase Fluid's capabilities and solutions.

Collaborate for Success

• Partner closely with Sales, Marketing, and Executive Leadership to support business development initiatives.
• Assist with developing compelling presentations, proposals, and marketing materials.
• Maintain accurate prospect information and pipeline activity.
• Provide exceptional responsiveness and follow-up to prospective clients and industry partners.

What We're Looking For

• Proven success in business development, relationship management, sales, or account development.
• Exceptional networking and relationship-building skills.
• Strong communication and presentation abilities.
• Strategic thinker with the ability to identify opportunities and develop long-term growth plans.
• Self-motivated, organized, and comfortable working independently while collaborating across teams.
• Ability to research markets, identify decision-makers, and convert connections into qualified opportunities.
• Experience in commercial interiors, workplace solutions, commercial real estate, architecture & design, construction, or related industries is a plus.

Qualifications and Skills:

• Bachelor’s Degree is required
• 2-3 years of experience in contract furniture design and specification is highly preferred
• Must have excellent time management skills
• Possess organizational and prioritization skills
• Self-driven, proactive, and willing to take initiative

Other Job Requirements:

• Must be able to pass a criminal background check
• Must have a valid Driver’s License
• Must be available to work after hours and weekends if needed.
• Must be able to lift 15 lbs.