Client Services Coordinator

Job Type


Full-time

Description

This position performs a wide variety of administrative functions and public services by interacting with patients, employers, insurance adjusters, case management nurses, internal/external physicians and internal/external medical staff. The goal is to provide complete support and exceptional service to our clients and patients by coordinating the administrative requirements within each department at Iowa Ortho and consistently cultivating and maintaining the relations that contributes to patient growth.

Key Responsibilities:

• Oversees all aspects of work comp business for an assigned group of IO physicians
• Register, verify, update, or modify all new work comp patients while obtaining all necessary patient and billing information
• Coordinate with case managers, referring office, or adjusters to obtain outside records prior to an appointment. Ensure that records received are complete and documented.
• Expeditiously obtain all authorizations for workers' compensation appointments and surgeries.
• Investigate and follow-up on all incoming phone calls for workers' compensation patients within 24 hours. Make all appropriate documentation in the patient chart thorough and accurate.
• Document phone calls and appropriate items in the case management system
• Forward medical records when requested to case managers, employers and adjusters
• Maintain knowledge of workers compensation laws and offer education to providers and team members
• Coordinate Special Services Requests
• Work closely with doctors to ensure all reports are handled and completed in a timely manner
• Schedule appointments and procedures pertaining to Work comp for the Iowa Ortho Physicians, including (but not limited to) MRI/CT and outpatient testing.
• Provide exceptional customer service to patients, employers and insurance companies calling on accounts
• Exhibit complete professionalism in all duties performed as a coordinator
• Communicate with physicians and staff as necessary, to provide concise information and process completion
• Assist nurse case managers and insurance adjusters in coordinating patient care
• Complete all work log tasking within the required parameters
• Track all scheduled tests and ensure accuracy on any notes in patient accounts
• Assist with scheduling
• Provide assistance to the billing department, as needed, to collect overdue claims payment
• Provides excellent customer service to internal and external customers
• Provides assistance in the best interest of Iowa Ortho and our patients.
• All other duties as assigned

Requirements

Requirements:

• Bachelor's Degree in business, social services or medical related field preferred
• Combination of education and experience may be considered
• Previous experience in worker's compensation or insurance auditing preferred
• Previous customer services experience required
• Experience in a healthcare related field, medical terminology, or insurance billing required.
• Excellent communication skills (both written and verbal)
• Basic computer skills: Microsoft Office Suite: Excel, Outlook, Word, One Note)
• Ability to read, speak, hear, and write the English language without translation

Why Choose Iowa Ortho?

At Iowa Ortho, we are guided by our IMPACT values , and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)

• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.


Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.


Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.