Hardware Fleet Operations Specialist
PlayStation
Requirements 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems
- Prior experience in a technical support, operations, or IT service delivery role
- Comfortable in working primarily in Linux terminal environments
- Experience following and improving runbooks, documentation, and operational processes
- Familiarity with ticketing systems such as Jira or ServiceNow in an operations context
- Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences
- (Desirable) Linux terminal-based troubleshooting
- (Desirable) Basic scripting or automation (e.g., Bash, Python, or similar)
- (Desirable) IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)
- The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale
- This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks
- You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team
- The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently
- Contract / Contingent Worker status, 12-month contract
- Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team
Vacancy posted 1 day ago
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