Clinical Support Partner - MA or EMT (Redwood City, CA)

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks. The Clinical Support Partner (MA or EMT) will support clinicians in monitoring patients who are experiencing or are at risk of experiencing homelessness by performing basic clinical care such as obtaining vitals, drawing blood and performing basic wound care at the San Mateo Navigation Center at 275 Blomquist Street, Redwood City, CA . You will coordinate care for patients, including requesting ride‑share services for patients, picking up prescriptions and scheduling appointments. Assist in inventory of the stock room, ordering supplies and fielding and triaging patient phone calls and new consults. Work schedule: M-F 8a-4:30p (including 30 min lunch break). Flexibility for some Saturday or evening hours preferred (Saturday 8:30a-12:30p, once a week evening hours until 6 pm). Responsibilities Conduct physical exams and assessments including obtaining EKGs, administering vaccinations and drawing blood for lab tests (if necessary). Provide wound care and patient monitoring. Assist with organizing and completing an individualized Care Plan for each patient. Develop care plans in collaboration with patients, peer navigator, therapist, and primary care physicians. Educate and advise on medical issues as needed. Consult with physicians, physician assistants, nurse practitioners and Medical Director as needed. Ensure Primary Care Physicians are aware of patient's health conditions and progress. Provide health education to patients. Work with patients in the prevention of illness, promotion of health, and management of patient's adjustment to chronic health problems. Provide referrals both internally and externally to appropriate medical resources. Engage with providers and patients to create a trusting environment. Maintain a safe, efficient, and pleasant environment conducive to optimum patient wellbeing, in conformance with recognized standards. Function in a collaborative relationship with physicians and other health care professionals in the clinical management of patients. Maintain a good working relationship with other personnel, medical staff, and administration. Follow company policies and procedures regarding proper handling of lab specimens and biohazardous waste, accurate and timely documentation of patient visits, reporting of suspicious, unethical, or illegal conduct, performing regular stock‑room inventory, understanding Health Plan encounter data submission and CMS requirements, participating in grievance, audit, quality assurance and improvement programs, serving as an ongoing resource to providers and case management teams, coaching patients on chronic conditions, collaborating with Quality Improvement teams, and maintaining professional knowledge through ongoing education. Other duties as assigned. Qualifications High School Diploma or GED (required). Medical Assistant diploma/certificate or CA EMT (required). 2+ years of experience working as a Medical Assistant, or EMT in a medical office, field, or hospital setting (required). Ability to perform blood draws. Understanding of ICD‑10 Coding (preferred). Experience using EPIC EMR (preferred). Excellent assessment skills (required). Ability to problem‑solve and prioritize changing patient conditions (required). Knowledge of efficient interviewing practices and techniques for gathering information. Strong interpersonal skills with the ability to build relationships with providers and patients. Excellent verbal, written communication and listening skills both in‑person and on the phone (required). Ability to work on a team and maintain good working relationships with staff and patients (required). Excellent customer service skills (required). Ability to be culturally sensitive and work with a diverse patient population. Ability to maintain quality, safety and/or infection control standards. Knowledge of and/or ability to learn and use computer‑based applications such as MS Office and electronic medical record systems. Knowledge of medical records and appropriate documentation requirements. Ability to maintain patient confidentiality (required). Knowledge of HIPAA requirements. Ability to remain calm and be resourceful in emergency situations (required). Ability to maintain a professional demeanor at all times. Clean driving record. Proof of valid CA Driver’s License. Must maintain CA State Liability Insurance. Must have access to a vehicle/reliable transportation. Benefits Base salary range: $21.78 to $39.20 per hour. Annual employee bonus program. Medical, Dental, Vision coverage. Generous paid‑time‑off (PTO). 11 paid holidays per year, plus 1 additional floating holiday. Excellent 401(k) retirement savings plan with employer match. Robust employee recognition program. Tuition reimbursement. Robust wellness program. An opportunity to become part of a team that makes a difference to our members and our community every day. Equal Opportunity Employer Healthcare in Action is proud to be an Equal Employment Opportunity and affirmative action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, marital status, disability, protected veteran status, or any other status protected by law. A background check is required. #J-18808-Ljbffr