Community Health Worker Apprentice - Mentor

Community Health Worker Apprentice - MentorAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives — beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.The Community Health Worker (CHW) Apprentice is a key role designed to help individuals develop the essential skills needed to serve as a liaison between patients and the health care system, as well as community-based organizations. Working under the mentorship and guidance of an experienced CHW preceptor, the apprentice will gain hands-on experience and training in a variety of functions that aim to improve health outcomes for diverse and underserved populations. This role will focus on building strong community partnerships, promoting health equity, and facilitating access to vital health and community services.A caregiver in this role works from 8:30 a.m. – 5:00 p.m., between January 11 - February 8, 2027, including approximately 20% local travel within Northeast Ohio. To be considered for this position, candidates must reside in Northeast Ohio. You will attend Tri-C and work concurrently. Classes are held on Tuesday and Thursday from 5:30 p.m. to 8:30 p.m. The format is hybrid (Zoom + Metro Campus onsite labs).Beginning February 9, the hours are:Monday: 8:00 a.m. – 4:00 p.m.Tuesday: 8:00 a.m. – 4:00 p.m.Wednesday: 8:00 a.m. – 3:30 p.m.Thursday: 8:00 a.m. – 4:30 p.m.Friday: OffOnsite labs:May 20: 5:30 p.m. – 8:30 p.m.June 8: 5:00 p.m. – 9:00 p.m.Placement Locations:LorainFairviewCleveland Clinic El Centro Outpatient Center - OB/GYNMentorA caregiver who excels in this role will:Learn and demonstrate core functions such as patient care, community outreach, and connecting patients with essential resources.Work closely with patients and community organizations, creating an environment of trust and open communication.Develop relationships that improve healthcare access and outcomes.Gain an understanding of the cultural dynamics of the communities served.Support and help ensure that community healthcare services are accessible, appropriate, and respectful of the community's needs.Help patients navigate the healthcare system and ensure they receive the support they need.Gain experience providing informal counseling and advocacy.Participate in outreach efforts to educate the community on health matters and promote self-sufficiency, improving the overall health knowledge of individuals and the community.Develop an understanding of the importance of partnerships between medical providers, community organizations, and CHWs to create a comprehensive support system for patients.Serve as an intermediary between these groups to enhance coordination and care delivery.Minimum qualifications for the ideal future caregiver include:High school diploma or equivalentKnowledge and expertise gained through personal identity, culture or background to support the needs of patients and families.Effective time management practices (able to organize time, prioritize projects efficiently and effectively) de-escalation skills; problem solving skills and managing change and conflictAbility to develop trust and effective work relationships with staff members, individuals, families and external and internal professionalsStrong information gathering/interviewing techniquesExcellent interpersonal skills with special emphasis on oral and written communication skillsPreferred qualifications for the ideal future caregiver include:Bilingual in SpanishCommunity service experiencePast work experience in a medical office settingInformal community health worker experienceEpic experienceHealthcare experienceThe apprenticeship flat rate is $18.50 per hour.Physical Requirements:May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.Evening and weekend work may be required.May need to lift boxes or carry objects.Possess dexterity to operate a PC and other office equipment.Personal Protective Equipment:Follow Standard Precautions using personal protective equipment as required.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: review the Equal Employment Opportunity poster.Cleveland Clinic is pleased to be an equal employment opportunity employer.