Digital Banking Platform Owner (Platform Administration)

Job Title: Technology Product Owner Department: Information Technology Department Location: Littleton, MA Working at Workers Credit Union At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in. For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most. We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always . And we win together , because meaningful results are built through shared success. As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you'll be part of what comes next. Why this Role Matters The Technology Product Owner supports the day-to-day delivery and continuous improvement of the credit union's digital banking platforms. This role executes against product direction and priorities established by Product Management and works closely with business stakeholders, internal technology teams, and vendor partners to translate those priorities into actionable work, coordinate delivery activities, support platform configuration, and contribute to stable, high-quality releases across digital banking channels. What You'll Contribute Accountability #1: Platform Delivery & Coordination Manage and maintain the digital banking backlog in alignment with priorities established by Product Management. Manage day-to-day backlog execution activities within priorities established by Product Management, including story clarification, work item sequencing, and acceptance of completed work. Translate business and stakeholder requirements into clear user stories, technical requirements, and actionable work items. Support backlog refinement, delivery planning, prioritization, and coordination activities in partnership with Product Management and delivery teams. Coordinate across internal teams, vendors, and stakeholders to support timely execution of approved features, enhancements, and platform updates. Accountability #2: Platform Configuration, Testing & Release Support Configure vendor platforms and support implementation of digital banking features, enhancements, workflows, automations, and integrations. Use low-code/no-code tools and approved AI-enabled platform capabilities to support workflow automation, prototyping, configuration adjustments, testing, and continuous improvement where appropriate. Support implementation and operational use of AI-enabled workflows and conversational capabilities within established guardrails. Coordinate functional testing, user acceptance testing, release readiness, and post-release validation activities. Support preparation of release notes and operational guidance to help with user readiness and adoption of new features. Document configurations and release details to help ensure maintainability and supportability. Accountability #3: Operational Support, Stakeholder Engagement & Continuous Improvement Coordinate incident triage, issue resolution follow-up, and vendor or internal escalation activities for digital banking platforms. Support system reliability through timely coordination and escalation of production issues, including after-hours incidents, in accordance with established support procedures. Contribute to root cause analysis and translate findings into backlog improvements, process adjustments, or configuration changes. Engage with business stakeholders to gather feedback, refine requirements, and support communication of approved platform changes and enhancements. Monitor member feedback, usage trends, platform performance, production issues, and AI-supported interaction outcomes to identify execution-related improvement opportunities. Maintain awareness of digital banking trends, vendor capabilities, and practical opportunities to improve platform effectiveness and support member needs. Contribute to delivery outcomes by supporting release reliability, quality, platform stability, and effective execution of prioritized enhancements.

MARGINAL DUTIES

Accountability #4: Documentation & Change Support Coordinate with business stakeholders to help ensure supporting materials and training aids reflect delivered functionality and are available for release readiness. Assist with change communication and user readiness activities associated with platform enhancements. Support related documentation updates as needed for new features and platform changes. What You'll Bring Education Bachelor's degree in Business, Information Technology, or a related field preferred. Relevant certifications or training in digital platforms, agile delivery practices, workflow automation, or business systems analysis are a plus. Experience 3-7 years of experience supporting digital platforms, application delivery, business systems, platform administration, or a related technology role. Experience working in structured delivery environments required; familiarity with agile, backlog-based, or iterative delivery practices preferred. Experience with digital banking platforms, fintech vendors, or financial services preferred. Hands-on experience with low-code/no-code platforms, workflow automation, AI-enabled platform configuration, or vendor platform administration is strongly preferred. Minimum Basic Requirements 3 or more years of experience supporting digital platforms, application delivery, business systems, digital banking operations, vendor platform administration, member-facing technology support, or a related operational or technology role. Experience supporting structured work efforts such as platform changes, system enhancements, issue resolution, testing, release readiness, vendor-supported delivery, or project-based work. Ability to translate business and stakeholder needs into clear requirements, work items, acceptance criteria, or delivery plans. Working knowledge of digital platforms, vendor-managed technology environments, workflow automation, integrations, or related application delivery concepts. Ability to coordinate across business, operations, technology, and vendor stakeholders to clarify requirements, manage dependencies, support testing, and help deliver approved changes. Ability to support testing, release readiness, issue triage, and post-release follow-up in a structured manner. Knowledge/Skills/Abilities/Competencies: Strong ability to translate business needs into clear technical requirements, user stories, and actionable delivery plans. Working knowledge of digital platforms, APIs, integrations, workflow automation, AI-enabled tools, and vendor-managed technology environments sufficient to translate requirements, support technical discussions, perform light configuration or low-code/no-code adjustments where appropriate, and make informed delivery decisions; software engineering experience is not required. Familiarity with AI-enabled workflows and conversational capabilities within defined guardrails. Ability to evaluate AI-supported interactions for accuracy, user experience, and appropriate escalation or control points. Ability to support testing, release coordination, issue triage, and post-release follow-up in a structured delivery environment. Ability to coordinate across business, operations, technology, and external vendor stakeholders to clarify requirements, manage dependencies, and support timely delivery. Strong problem-solving, organizational, stakeholder communication, and continuous improvement skills. How You'll Work Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operation objects, tools, or controls and to reach with hands and arms. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. Ability to travel to other work locations as required. Compensation Pay Grade: 13 FLSA Status: Exempt Pay Grade Range: $94,822.37 - $108,593.04 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Total Rewards Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs Our Commitment to Inclusion Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic under applicable law. #J-18808-Ljbffr Workers Credit Union