Outbound Call Center Client Care Representative HVAC/Plumbing

Responsive recruiter


Benefits:

• Dental and Vision Insurance
• 100% PAID Health Insurance
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Join Our Growing San Diego Team Today!

Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.


JOB SUMMARY

Are you a master on the phone? We are looking for an Inside Sales Coordinator and Marketing Specialist for a local HVAC company to act as a communication point for emergency and non-emergency calls, use client databases for outbound phone, mail, text, and email campaigns, and ensure all customers are taken care of. This position requires a high volume of outbound calls each day.

Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator, have phone sales experience, and is able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Compensation:

• Competitive compensation based on experience and performance
• Overtime Pay
• Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
• 401K with Company Matching!
• 100% Paid Health Insurance

Compensation: $25 - $35 per hour plus Bonuses

Perks:

• Growth & Advancement Opportunities
• On-site Gym and Shower Access
• Employee Discounts on services such as discounted Mortgage Rates

JOB DUTIES

• Follow up on sales leads and lists, outstanding proposals and repair quotes
• Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
• Sell, renew, and expand renewable service agreements, to both new and existing customers
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client's convenience as necessary
• Strictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

MINIMUM REQUIREMENTS

• Outbound Lead Calling Experience Required
• High school diploma or equivalent required
• Must have good computer software skills
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills

Compensation: $25.00 - $35.00 per hour


Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

1. Pay - We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
2. Flexibility - We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
3. Career Path - We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.