Manager, Circular Services Operations

Job Description

Job Description

Location: Aurora, CO
Employment Type: Full-Time
Compensation : $70,000–$80,000 annually

Great outdoor gear is made to last. But lasting doesn't happen by accident. It takes thoughtful design, skilled hands, smart systems, and a commitment to finding value in what others might overlook.

At Fenix Outdoor, we believe a product's story shouldn't end when it needs a repair, finds its way back to us, or is ready for a new owner. We're looking for a curious, resourceful, and hands-on Manager, Circular Services Operations to help us bring that belief to life.

In this role, you'll lead the people, processes, and programs that give our products a longer life, from warranty and repair services to pre-loved gear, refurbishment, and product returns and recovery. You'll build efficient, scalable operations, develop a talented team, and turn our commitment to circularity into meaningful, measurable action.

If you're an operational problem-solver who loves making systems better, developing people, and finding practical ways to reduce waste, this is your opportunity to make a difference for our customers, our business, and the places we love to explore.

WHAT YOU WILL DO

Lead Circular Services Operations

• Oversee day-to-day operations across Warranty, Repair, Pre-Loved, Parts Inventory, and Product Returns and Recovery programs

• Develop strategies and scalable processes that extend product life through repair, reuse, refurbishment, resale, and recycling

• Establish service standards and workflows that balance operational efficiency, quality, and a great customer experience

• Guide the evolution of trade-in, take-back, and product recovery initiatives

Streamline Product Returns, Recovery & Reverse Logistics

• Manage how returned products are received, inspected, graded, repaired, refurbished, and returned to use or responsibly recovered

• Partner with Distribution, Transportation, Customer Service, Retail, and E-commerce teams to create seamless product flows

• Identify opportunities to improve recovery rates, reduce waste, and maximize the value of returned products

• Develop processes that support material recovery and responsible recycling

Champion Quality & Customer Experience

• Ensure repaired and refurbished products meet our high standards for quality, functionality, and craftsmanship

• Build consistent inspection and product grading practices

• Improve turnaround times, repair success rates, and customer satisfaction through thoughtful process improvements

• Help customers build lasting relationships with the products they love

Drive Operational & Financial Performance

• Manage labor planning, operating expenses, and parts and materials inventory

• Use data and key performance indicators (KPIs) to measure efficiency, quality, product recovery, and financial performance

• Identify and implement improvements that reduce costs, strengthen productivity, and support sustainable growth

• Develop reporting that turns operational insights into clear, actionable decisions

Lead & Develop Your Team

• Guide, coach, and support a team of Repair Technicians and Warranty Specialists

• Build effective staffing plans, training programs, and opportunities for professional growth

• Foster a collaborative, accountable team culture where curiosity and continuous improvement are encouraged

• Create an environment where people feel empowered to contribute ideas, solve problems, and take pride in their work

WHAT MAKES YOU A GREAT FIT

You bring:

• 3+ years of progressive leadership experience in operations, supply chain, warranty, repair services, returns management, or a related field

• Experience leading frontline operational teams and helping people grow and succeed

• Strong process improvement skills and a knack for making complex workflows simpler and more effective

• Analytical problem-solving abilities, with confidence using operational data, KPIs, and performance metrics to guide decisions

• Experience managing budgets, labor planning, and operational resources

• A practical, hands-on leadership style, balanced with an ability to think strategically and plan for the future

• Strong collaboration and communication skills, with the ability to bring people and teams together around shared goals

• A degree in Supply Chain, Operations Management, Business, Engineering, or a related field (or equivalent practical experience)

• A genuine appreciation for quality, durability, responsible business practices, and the value of giving products a longer life

Preferred (but not required):

• Experience with circular economy programs, reverse logistics, refurbishment, repair operations, or recommerce

• Lean, Six Sigma, or other continuous improvement certification

• Experience in outdoor, apparel, footwear, consumer goods, or retail industries

• Familiarity with sustainability principles and circular commerce business models

WHAT WE OFFER

Click here to learn more about Fenix Outdoor’s benefits like:

• 401(k) with employer match to support your long-term financial wellbeing

• Comprehensive health and wellness benefits for full-time employees

• Generous paid time off and company holidays to rest, recharge, and spend time outdoors

• Product discounts across Fenix Outdoor’s family of premium outdoor brands

• A strong commitment to sustainability , quality craftsmanship, and responsible business practices

ABOUT US

Fenix Outdoor is an international group of premium outdoor brands (including Fjällräven, Royal Robbins, Hanwag, and Devold of Norway) united by a shared mission: to enable all people to experience and protect nature. From our Nordic heritage to our North American headquarters in Colorado, we're committed to designing and distributing durable, responsibly made gear that inspires life outdoors. Sustainability, integrity, and respect for nature guide everything we do, from the products we create to the way we work together as a global team.

✨ INTERESTED?

We believe the most responsible product is one that stays in use, and that every repair, second life, and thoughtful improvement is a step in the right direction.

Anticipated Application Deadline: November 1, 2026. This deadline may be extended based on hiring needs.

If you're ready to combine operational leadership with meaningful environmental stewardship, we'd love to hear from you. Join us in building smarter systems, supporting great people, and helping our products continue their adventures for years to come.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

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